IT outsourcing is nothing new in business, but these days, it seems that more and more hospitals and other health care systems are now outsourcing these functions. It turns out that practically ¾ of hospitals are now doing this according to a survey by Black Book. Many feel that looking outside of their organization for IT support and services, including service des, network infrastructure, hosting, and even full IT departments, is better for their business and bottom line. They have problems that they can’t deal with internally and find it better if they outsourced it to others.
One of the biggest problems is being able to afford quality service desk support 24/7, often finding it a big challenge to match a large call volume thanks to their large staff of full-time employees. To handle the volume, to them it’s more cost-effective to outsource IT to a company that can handle it instead of trying to hire more IT people on their own. On the other hand, many prefer to outsource their IT issues to a third party because they can’t find night and weekend support.
Some are just located in small rural or urban areas that can’t find the right networking and IT staff to have a quality internal IT staff and turn to outsourcing as the answer to this. Others just don’t’ want to invest the time and money into fixing their poorly performing IT department, deciding that it’s easier just to look outward for the work.
And, of course, there are many other reasons why a hospital or health care system would look outward for IT help, but those that have do see a ROI and are satisfied with the rendered services. To make sure that you are one of these satisfied customers, it’s best to have realistic expectations about services being bought so that everyone is on the same page with the type of work and functions. Correctly detailing the scope of work will help the vendor deliver exactly the type of service needed. It will also help determine which vendor is the best for the job.
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