Trusted by leading healthcare organizations

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Your “Always On”
HIPAA Compliant Medical Triage Team

We triage your patients’ calls to your oncall staff so you can focus on caring for them. With PatientCalls, you partner with an instant HIPAA Secure Medical Answering Service that is there for you and your patients 24 hours per day.

For Doctors
For Doctors

Our doctor’s answering service was built to help medical practices spend less time worrying about HIPAA compliance and answering calls, and more time focused on providing a better patient experience.

For Doctors
For Homecare

Our Hospice answering service ensures that urgent calls from patients, family members and physicians are answered securely, compassionately and with discretion, 24 hours per day, every day.

For Doctors
For Hospitals

Our HIPAA compliant hospital call center and answering service is designed to handle a high volume of mission-critical calls and messages from patients, doctors and staff every day, all day (holidays included!).

Customer Stories

“We have been clients for 10+ years and have been satisfied with their professional handling of our patients. Problems are resolved quickly and efficiently. They are respectful and caring in their dealings with both patients and staff.” 

Maryellen Cannery, Practice Manager
Mercy Internal Medicine Associates

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Convenience, Compliance & Security.
It’s All Included!

By outsourcing inbound calls to our highly trained agents, your team will have more time to focus on patient care and growing the business (and less time worrying about compliance and security).

24×7 Live Answering

Patients appreciate hearing a warm voice on the line rather than a computer answering service. Our live-voice operators handle calls with professionalism and sensitivity 24 hours a day, every day of the year.

Appointment Scheduling

Support your medical staff with seamless appointment scheduling, calendar management, and update notifications. We help patients make, change, and cancel appointments. 

Secure Messaging

All messages containing patient information are secured through encryption, password protected, and are HIPAA compliant. 

FREE!

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Service Dispatching

We provide dispatching solutions for prescriptions, as well as Hospice and homecare, contacting the proper on-call caregivers or administrators to facilitate every patient’s care.  

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HIPAA Compliant

We provide HIPAA-compliant medical answering services that adhere to healthcare regulations regarding the security and privacy of patient information. 

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Health Insurance Verification

PatientCalls team will complete the pre-authorization, pre-certification and pre-determination processes for you. Allowing your staff to focus on other important tasks.

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Call Quality Monitoring

Medical care is evaluated in terms of quality. Continual quality control checks verify that our services are reliable and that your patients are always treated with care. 

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ERM Integration

EMR software is commonly relied upon in the medical field. Patient Calls’ technology can connect to your existing EMR, making operations faster and more streamlined. 

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HIPAA Compliant SMS & Email Included

Free Access to PatientNote
We include our HIPAA compliant mobile message service app, PatientNote, free with service.

Integrate with your EMR
Connect to most current EMR systems via our API to retrieve data directly from the EMR platform.

Eliminate Confusion
Your staff receives the messages they need to see, when they need to see them, without duplication.

Custom Message Routing
Easily route messages to the people or platforms in your medical organization that you specify, as well as when and how.

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Latest Articles

Check out the latest news, tips and advice from the medical answering service experts!

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