PatientCalls Is a Specialized HIPAA-Compliant Medical Answering Service
Built from the ground up, PatientCalls.com was created specifically for the medical industry. The company started as a traditional call center serving a number of industries but saw an opportunity to provide a higher quality of service specifically within healthcare, where privacy and security are so critical.
The technology created and owned by PatientCalls was developed to process and protect all patient information and personal health information (PHI) accessed at any point. At the same time, it maintains the highest level of quality and accuracy with respect to the requirements and preferences of your organization.
How PatientCalls Serves Healthcare Professionals
Today, with over 20 years of experience, PatientCalls is thriving as the leading HIPAA-compliant call answering service in healthcare. It currently supports thousands of medical providers nationwide.
The company sees about 15% growth each year, with 50% of that growth coming solely from client referrals. PatientCalls considers this organic and referred growth to be the best compliment by our clients and proof of our success
Great Patient Care Starts with Great Customer Service
As a company, PatientCalls chose to focus on serving the healthcare industry, where precision is critical and quality of service leads into triaged personal care. We knew that we could provide a comprehensive, easy-to-use service that also meets the stringent privacy and security requirements all while just wanting to help everyone involved within our ecosystem.
Our call center agents are trained to work in this industry and are motivated to do a great job because they know they are helping patients. And being part of the solution to patients’ problems is what drives us all to continually improve our services.
PatientCalls does not consider itself just a HIPAA-compliant medical answering service, but a full virtual staff augmentation company helping to facilitate better healthcare – 24 hours a day, 7 days a week – for all of our clients and their patients.