Top-Rated, HIPAA-Compliant Answering Services for Doctors Offices
PatientCalls understands the relentless working hours and emotional burdens that many healthcare professionals endure; therefore, we provide your frontline of patient care that typically starts with comfort and expedience of compassionate communication between patients and staff.
Our service then continues to act as an error-free liaison in transmitting all protected health information (PHI) in a HIPAA-secure environment to your on-call staff with the highest efficiency and security possible due to our proprietary call scripting capabilities.
Providing 24/7/365 Quality Services to all Medical Disciplines Nationwide
Our management team and supporting staff, trained in healthcare-specific guidelines such as, HIPAA/HITECH/OMNIBUS, provides the utmost professionalism. We fully understand the impact that every single call can have, not only on the patient’s trust of doctors, but also the quality and speed of care that doctors and physicians rely on to grow a well-respected and patient-trusted network.
For over 15 years, PatientCalls has been providing nationwide medical answering and dispatching services to:
- Hospital Networks
- Healthcare Organizations
- General Practitioners
- Infectious Disease
- Clinical Lab
- Internal Medicine
- Plastic Surgery
- Arthritis / Osteoporosis
Exclusive PatientNote Messaging Service
In order to comply with new HIPAA guidelines, PatientCalls has developed exclusive and proprietary messaging technology that allows your organization to receive messages on smartphones, tablets, or other favorite mobile devices in a secure environment.
With the flexibility of our exclusive technology, you can create a unique patient directive plan while utilizing our PatientNote Service to deliver real-time text message alerts to on-call staff. This allows your staff to effectively and efficiently care for and manage your patients while both saving time and displaying professional functionality, timely patient care. All of this helps to instill trust in your current or soon-to-be patients.