Your patients deserve dedicated care and undivided attention. You should never have to interrupt an eye exam to take a routine phone call. Let our trained operators help you deliver the best level of ophthalmological care while alleviating worries about missing important calls.
Because patients prefer to talk to real people, our team of live operators greets everyone who calls your office politely and professionally. This is true whatever time or day patients need assistance – evenings, weekends, and holidays. They are prepared to forward urgent calls as instructed by your staff and handled routine tasks, such as scheduling appointments. As a medical answering service, PatientCalls guarantees patient privacy and confidentiality.
Eye Doctors Answering & Scheduling Service Solutions
Our goal is always to enable doctors and their staff to have more time to focus on valuable patient care. Optometrists can benefit from this service because:
- It is HIPAA compliant.
- Non-urgent calls are efficiently triaged.
- Urgent calls can be forwarded to the eye doctor on-call.
- Notifications are sent to the appropriate provider without delay.
- Operators speak both English and Spanish.
- There is no need to block your mobile phone number because incoming and outgoing calls are routed through the main office phone number.
Customize the answering service options that work best for your practice. Our secure answering services can be designed around your schedule and your patients’ needs. PatientCalls can make changes in real-time to your account setting, support multiple doctors, and more.