PatientCalls medical answering service offers PatientNote – FREE HIPAA-Compliant SMS and email technology to its customers.

One major obstacle all medical answering services had to overcome by Sept. 23, 2013, the final Omnibus implementation deadline, was how to transmit ePHI securely when communicating electronically with their customers.

In addition, most medical answering services support thousands of medical professionals on a daily basis, therefore, the solution had to be HIPAA-compliant, cost-effective, and transparent to those medical professionals receiving the ePHI relevant to their patients.

Unfortunately, many medical answering services at present still may be struggling with their ePHI security, therefore, PatientCalls suggests you immediately audit your current medical answering service for HIPAA compliance. Otherwise, you are at risk of HIPAA violations.

PatientCalls, in order to meet all security and logistical requirements, developed exclusive technology, called PatientNote, and provided PatientNote software licenses FOR FREE to all PatientCalls’ customers.

Benefits to Using PatientNOTE: Healthcare Answering Service Software

  • No license fees
  • No apps to download and manage
  • No upgrade fees
  • No operating system (OS) requirements
  • Controlled time access to ePHI
  • ePHI never stored on a smart device

For more information on our PatientNote product or to schedule a demo please call (866) 333-7922 or have one of our specialists call you. PatientNote also integrates with most third-party secure SMS/email products, such as;

  • Gmail
  • Microsoft Office 365
  • Microsoft Lync
  • On page
  • TigerText

If your organization is currently using one of the products above or would like to discuss integrating with a product not mentioned, please contact us immediately to discuss.

As a final note, PatientCalls will not transmit any ePHI using any third-party solution if the solution provider does not provide a signed HIPAA Business Associate Agreement (BAA).

For reference, PatientCalls has created an ePHI FLOW DIAGRAM, which will help educate your team on ePHI transmission paths, and the hierarchy of covered entities, business associates, and sub-contractors.

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