Secure Text Messaging for Medical Offices

FREE, HIPAA-Compliant Text Messaging & E-Mail Technology

PatientCalls provides specially designed software for all of its clients working in the healthcare industry. PatientNote is an innovative solution for quickly relaying important messages to doctors and staff while also ensuring that sensitive information is protected.

Secure App For Sending Text Messages With Patient Information And Integration Logos

How PatientNote Works

This is what healthcare professionals can expect when they use our secure app designed to deliver text messaging for medical offices and integrated medical answering services.

1. Receive SMS/text message.

Recieve Sms Messages Ffrom Virtual Medical Front Desk

2. Click on the link in the message.

3. Enter password and view notification.

What Makes PatientNote Different?

PatientCalls provides an app that ensures secure text messaging for medical offices.

Avoid Hippa Violations For Text Messaging

No ePHI stored on mobile devices.
No apps to download or fees to upgrade.
No operating system (OS) requirements.

Easy to use.
Data is encrypted and password-protected.
Real-time confirmation of message retrieval.
Controlled time access to ePHI.

Communications Fit for Healthcare

We handle each of our clients separately because each office and healthcare network operates differently. PatientCalls acts as a virtual medical receptionist answering incoming phone calls and forwarding them or relaying messages according to your unique protocol.

Helps Coordinate Healthcare Staff

In order to meet all the logistical requirements and deliver time-sensitive information, PatientCalls created this exclusive technology. PatientNotes allows organizations – from small medical offices to expanded health networks and remote home care services – to coordinate staff and provide optimal patient care.

Notifications to on-call staff.
Immediate dispatching,
‘Out of the office’ forwarding,
Home health care logistics.
Relay call to action.
Appointment reminders.

Electronic Medical Record Integration Telephone Answering Service

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Always Secure & HIPAA Compliant

It’s now possible to send and receive text communications; text messaging for medical offices has evolved with apps designed to protect patient information.

PatientNotes is a secure SMS software that connects to the PatientCalls CMR. It is was exclusively for our clients in compliance with HIPAA regulations – with data encryption and password protection – to safeguard patient privacy and protected health information. Unlike standard text messaging, e-mail, and mobile apps, there is no risk of HIPAA violations and hefty fines for non-compliance.

Integration with Secure Messaging Apps

PatientNote also integrates with most third-party secure SMS/e-mail apps. It’s important to note that PatientCalls will not transmit any ePHI via a third-party solution without a signed HIPAA Business Associate Agreement (BAA) on file.

Gmail
Microsoft Office 365
Microsoft Lync
OnPage
TigerText and TigerConnect

If your organization is currently using one of the products above or would like to discuss integrating with a product not mentioned, please contact us immediately to discuss.

Hipaa Compliant Messaging App Integrate With Email

PatientNote: Secure Text Messaging for Medical Offices

For more information on our PatientNote software designed for the healthcare industry, or to schedule a demo to see for yourself how it works please call (866) 330-5481 or fill out a request online to have one of our specialists call you.

Try PatientCalls Today!

Frequently Asked Questions

Are SMS messages HIPAA compliant?

No, standard mobile devices do not meet privacy and security requirements for transmitting patient information. However, specifically designed apps with encryption and password protection can be used to send text messages between standard mobile devices.

How can text messaging for medical offices be made HIPAA compliant?

Though text messages sent using your mobile device’s standard SMS function aren’t HIPAA compliant, your medical office can use secure text messaging apps to communicate among healthcare staff and between office staff and patients. To be HIPAA compliant, like Patient Notes, the app must require unique user IDs, implement message encryption, and be password-protected. Additionally, apps enabling text messaging for medical offices must have the proper audit controls and reporting procedures regarding the safe handling of PHI in place.

Is alpha paging and/or numeric paging HIPAA compliant?

No. Any traditional transmitting method like alphanumeric paging is not considered secure, therefore NOT HIPAA compliant. This is due to the absence of encryption and password protection of PHI being electronically transported. Some answering services and medical offices in fear of losing this antiquated technology have revised their policies to only allow for the transmitting patient name and telephone number.
The argument is that a ‘patient’s name and telephone number is not considered PHI since that information can be found in public listings.’ Initially, we agree with the assessment that information obtained in public locations would not be deemed PHI. HOWEVER, once a name and phone number can be linked with any medical relevance, then any information obtained publicly being transmitted in its simplest form would be considered PHI and would require proper security and protection as defined by HIPAA.

Secure Messaging for Healthcare