Secure Text Messaging for Healthcare

FREE, HIPAA-Compliant Text Messaging

HIPAA compliance in text messaging is essential for protecting patient privacy and safeguarding sensitive health data. Healthcare providers must use a HIPAA secure communication solution to ensure medical SMS messages are sent safely and securely.

PatientCalls offers PatientNote, a HIPAA-compliant messaging system and medical messaging app designed for the healthcare industry. This secure text messaging platform allows doctors and staff to relay critical information quickly while ensuring privacy and compliance.

Key Benefits of PatientNote:

Data Protection. Full HIPAA compliance with end-to-end encryption.
Patient Engagement. Boosts interaction with efficient medical text messaging.
Error Reduction. Minimizes miscommunication through real-time, HIPAA-compliant texting.

PatientNote is an ideal hospital text messaging system and patient text messaging service for secure, reliable communication.

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Secure App For Sending Text Messages With Patient Information And Integration Logos

HOW PatientNote WORKS

Streamline Secure Medical Messaging for Patients and Healthcare Providers

PatientNote simplifies communication with its patient messaging system, allowing healthcare providers to securely send important updates and medical information to patients in real time. This secure SMS for healthcare ensures sensitive data is protected while improving patient engagement.

With PatientNote’s secure medical texting service, healthcare teams can streamline messaging for better coordination and compliance with privacy regulations.

1. Receive SMS/text message.

Recieve Sms Messages Ffrom Virtual Medical Front Desk

2. Click on the link in the message.

3. Enter password and view notification.

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WHAT DOES IT INCLUDE?

Complete and HIPAA Compliant Texting Solution

PatientCalls provides a fully integrated, HIPAA-compliant messaging solution tailored for healthcare providers. This HIPAA secure messaging app ensures seamless communication while protecting patient information, fully adhering to HIPAA regulations.

Tailored Communication for Healthcare

Every healthcare organization operates differently, and PatientCalls adapts to those distinct needs. Acting as a virtual medical receptionist, PatientCalls manages both calls and secure messaging solutions, including text messages, based on your specific protocols. Whether it’s relaying messages or forwarding calls, our service fits your communication strategy.

Efficient Staff Coordination

PatientNote simplifies staff coordination and enhances care delivery. Whether you’re managing a small clinic or a large health network, this secure messaging app facilitates:

Notifications to on-call staff.
Immediate dispatching of important messages.
‘Out of office’ message forwarding.
Home health care logistics management.
Appointment reminders and action relays.

Always Secure & HIPAA Compliant Messaging

PatientNote provides a HIPAA-compliant messaging platform where you can send and receive secure text messages without risking HIPAA violations. As a HIPAA secure messaging app, it connects directly with the PatientCalls CMR, using encryption and password protection to ensure patient privacy and the protection of sensitive health information.

Integration with Secure Messaging Apps

PatientNote also integrates with most third-party secure SMS/e-mail apps. It’s important to note that PatientCalls will not transmit any ePHI via a third-party solution without a signed HIPAA Business Associate Agreement (BAA) on file.

Gmail
Microsoft Office 365
Microsoft Lync
OnPage
TigerText and TigerConnect

If you use or are considering using a secure platform not listed here, reach out to discuss potential integration with PatientCalls’ HIPAA-compliant messaging solution.

WHY CHOOSE PatientNotes

HIPAA-Compliant Hospital Messaging System for Secured Communication

PatientCalls offers medical texting software specifically designed for healthcare, providing a secure messaging service that ensures HIPAA-compliant communication without compromising patient privacy.

Avoid Hippa Violations For Text Messaging

Avoid HIPAA Violations in Text Messaging
- No ePHI stored on mobile devices, safeguarding sensitive information.
- No apps to download or fees for upgrades.
- Compatible with all operating systems, so there are no OS requirements.

Secure Texting for Healthcare
- Easy-to-use interface.
- Data is encrypted and password-protected for complete security.
- Get real-time confirmation of message retrieval.
- Controlled time-limited access to ePHI to further enhance security.

With PatientNote’s healthcare secure messaging, your team can rely on efficient, secure messaging services to streamline communication while maintaining compliance and patient privacy.

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WHO WE SERVE

HIPAA-Compliant Patient Texting Software for Hospitals and Medical Offices

PatientNote offers a seamless solution for secure, compliant communication between healthcare providers and patients. Designed specifically for healthcare, it ensures that patient information stays protected while enabling faster, more efficient interactions, improving both staff coordination and patient care.

Ideal for:

Hospitals
Medical offices and clinics
Outpatient facilities
Specialty practices (e.g., cardiology, dermatology)
Home healthcare services
Urgent care centers
Dental and orthodontic practices

PatientNote: HIPAA Compliant Patient Texting Software for Medical Offices

Discover how PatientNote can transform your communication with patients by providing a secure, HIPAA-compliant platform tailored for medical offices. This innovative software ensures that sensitive patient information is protected while streamlining your communication processes.

To learn more or schedule a demo, call us at (866) 330-5481 or fill out an online request, and one of our specialists will get in touch with you. See for yourself how PatientNote can enhance efficiency and security in your practice!

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Frequently Asked Questions

What is HIPAA compliance for secure messaging?

HIPAA compliance for secure messaging ensures the privacy and security of Protected Health Information (PHI) that’s being transmitted digitally. It mandates that the messaging service must provide an automatic, complete, and encrypted archiving service for messages sent within a specific framework. This means that any patient data shared via these services must be encrypted, making it unreadable to anyone who doesn’t have the necessary authorization. In this way, the content remains secure even during a message interception. Implementation of HIPAA-compliant messaging aids significantly in preventing unauthorized access to PHI.

Are SMS messages HIPAA compliant?

No, standard mobile devices do not meet privacy and security requirements for transmitting patient information. However, specifically designed apps with encryption and password protection can be used to send secure messages between standard mobile devices.

How can text messaging for medical offices be made HIPAA compliant?

Though text messages sent using your mobile device’s standard SMS function aren’t HIPAA compliant, your medical office can use secure text messaging apps to communicate among healthcare staff and between office staff and patients. To be HIPAA compliant, like Patient Notes, the app must require unique user IDs, implement message encryption, and be password-protected. Additionally, apps enabling text messaging for medical offices must have the proper audit controls and reporting procedures regarding the safe handling of PHI in place.

Is alpha paging and/or numeric paging HIPAA compliant?

No. Any traditional transmitting method like alphanumeric paging is not considered secure and, therefore, NOT HIPAA compliant. This is due to the absence of encryption and password protection of PHI being electronically transported. In fear of losing this antiquated technology, some answering services and medical practices have revised their policies to only allow for the transmission of patient name and telephone number.

The argument is that a ‘patient’s name and telephone number is not considered PHI since that information can be found in public listings.’ Initially, we agree with the assessment that information obtained in public locations would not be deemed PHI. However, once a name and phone number can be linked with any medical relevance, then any information obtained publicly being transmitted in its simplest form would be considered PHI and would require proper security and protection as defined by HIPAA.

What is secure messaging in healthcare?

Secure messaging systems ensure private health information is protected, as they use robust security measures including encryption, secure login, automatic logouts, and audit trails to prevent unauthorized access and ensure data integrity. These systems enable healthcare professionals to share sensitive information quickly and securely, enhancing patient care, reducing patient communication errors, and facilitating timely decision-making.

What makes secure messaging safer than regular messaging?

Secure messaging offers several features that make it safer than regular messaging, especially when it comes to sensitive patient information such as healthcare data:

Encryption: Secure messaging services use encryption to jumble the content of a message into a format that can only be read by the intended recipient(s). This means that even if the data is intercepted, it cannot be understood.
Authentication: These services often require users to verify their identities before accessing messages. This prevents unauthorized individuals from accessing sensitive information.
Data Protection: Many secure messaging services offer features like remote wipe or automatic message deletion after a certain period. This means sensitive data isn’t stored indefinitely, reducing the risk of it being accessed later by unauthorized parties.
Regulatory Compliance: Secure messaging services for certain industries (like healthcare or finance) are designed to comply with regulations like Health Insurance Portability and Accountability Act (HIPAA) or General Data Protection Regulation (GDPR). This means they have particular safeguards in place that regular messaging may not.
Audit Trail: Secure messaging often includes an audit trail, which logs when messages are sent, received, and read. This can identify irregularities or suspicious behavior.
Control Over Sent Messages: Some secure messaging platforms allow users to retract sent messages or control where they can be forwarded, offering greater control over the data. It’s important to note that the effectiveness of these safeguards largely depends on user behavior. Even the most secure system can’t protect data if users don’t handle their accounts and personal devices responsibly.

What features should you look for before choosing a secure messaging solution for healthcare?

Picking a secure messaging solution for healthcare involves considering several critical features that align with your organization’s needs. Here are key factors to look for:

HIPAA Compliance: The solution must conform to the Health Insurance Portability and Accountability Act (HIPAA) requirements to safeguard the confidentiality and security of patient data.
Encryption: Strong data encryption is critical for protecting information during transmission and at rest.
Access Control: The solution should include robust user authentication to verify the identity of each person accessing the data.
Audit Trails: Look for a solution that records all activities related to data handling. This assists with accountability and can help track data breaches.
Data Backup: The chosen solution should offer reliable data backup to ensure that data can be restored if lost.
Ease of Use: Ensure that the solution is intuitive and user-friendly. It should not require extensive technical knowledge to operate.
Interoperability: The solution should seamlessly integrate with your existing technology systems, like Electronic Health Record (EHR) systems.
Customer Support: Reliable customer support is vital to address any issues that you may encounter while using the solution.
Cost: Consider a solution that matches your budget without compromising on key features. Remember to consider the potential costs of a data breach when considering this.
Scalability: Your chosen solution should be capable of growing with your organization, catering to increases in data volume and user load.