Advantages of Working with PatientCalls

We understand the daunting task of trying to find a reliable, secure “virtual receptionist” to fill your organization’s patient management requirements. That’s why we created this visual comparison checklist. This chart has been developed over years of research and with the help of our new clients who share information about their previous service providers. It’s clear that PatientCalls stands out among the competition in every category.

Medical Answering Services Comparison

Basic Features

ChartlogoNearest CompetitorMost Answering Services
24-7 Live Answering CoverageCheckCheckCheck
Message TakingCheckCheckCheck
After Hours On-Call ServicesCheckCheckCheck
Dispatch ServicesCheckCheckCheck
Employee Experience of Medical Answering8.5 YearsQuestionQuestion
Serves USA & CanadaCheckCheckCheck
Government ContractsCheckCheckRemove
Medical Only ClienteleCheckQuestionRemove
Pricing FlexibilityCheckRemoveQuestion
Ability To Create/Change Directive PlanCheckCheckCheck
High Volume Customers, HospitalsCheckQuestionRemove
EMR IntegrationCheckQuestionRemove

HIPAA Compliance Comparison

General HIPAA Compliance

ChartlogoNearest CompetitorMost Answering Services
BA & Sub-BA AgreementsCheckCheckQuestion
HIPAA Compliance Officer(s) CheckQuestionRemove
HIPAA Compliance Training CheckCheckQuestion
Quarterly Risk Assessment Analysis CheckQuestionQuestion
Secure Facilities
SSAE 16 (SOC 1) Type II Facility
Business Continuity Plan CheckQuestionRemove

Technological HIPAA Compliance

ChartlogoNearest CompetitorMost Answering Services
Multiple Layer Encrypted ConnectivityCheckCheckRemove
Cyber Intrusion Detection / Prevention CheckQuestionRemove
Secured & Encrypted Texts / SMSCheckQuestionRemove
Secure & Encrypted Emails CheckQuestionQuestion
Repeated Failed Log-In PreventionCheckRemoveRemove
Detailed & Secure 
Transmission Logs
Agent Login & Station MonitoringCheckCheckRemove
System Time-Out SecurityCheckQuestionRemove
Detailed System LoggingCheckQuestionRemove
Workstation Encryption CheckQuestionRemove
Anti-Virus ImplementationCheckQuestionRemove
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