Advantages of Working with PatientCalls

We understand the daunting task of trying to find a reliable, secure “virtual receptionist” to fill your organization’s patient management requirements. That’s why we created this visual comparison checklist. This chart has been developed over years of research and with the help of our new clients who share information about their previous service providers. It’s clear that PatientCalls stands out among the competition in every category.

Medical Answering Services Comparison

Basic Features

Nearest CompetitorMost Answering Services
24-7 Live Answering Coverage
Message Taking
After Hours On-Call Services
Dispatch Services
Employee Experience of Medical Answering8.5 Years
Serves USA & Canada
Government Contracts
Medical Only Clientele
Pricing Flexibility
Ability To Create/Change Directive Plan
High Volume Customers, Hospitals
EMR Integration

HIPAA Compliance Comparison

General HIPAA Compliance

Nearest CompetitorMost Answering Services
BA & Sub-BA Agreements
HIPAA Compliance Officer(s)
HIPAA Compliance Training
Quarterly Risk Assessment Analysis
Secure Facilities
SSAE 16 (SOC 1) Type II Facility
Business Continuity Plan

Technological HIPAA Compliance

Nearest CompetitorMost Answering Services
Multiple Layer Encrypted Connectivity
Cyber Intrusion Detection / Prevention
Secured & Encrypted Texts / SMS
Secure & Encrypted Emails
Repeated Failed Log-In Prevention
Detailed & Secure 
Transmission Logs
Agent Login & Station Monitoring
System Time-Out Security
Detailed System Logging
Workstation Encryption
Anti-Virus Implementation
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