Medical Answering Service
Our medical answering service company was built to help doctors, physicians, and hospitals comply with HIPAA requirements, work more efficiently, and provide better patient care.
We take care of appointment settings and preliminary interviews for your teams.
- Get professional agents to answer healthcare calls and gather patient information.
- Reduce pressure on your staff.
- Streamline operations and boost efficiency without excessive costs.
Why Use A Medical Answering Service?
When your medical office requires an efficient solution for answering and processing inbound calls, it may be time to look into hiring a medical answering service to help. When your medical office requires an efficient solution for answering and processing inbound calls, it’s time to outsource your services, starting with a doctor’s answering service.
HIPAA requirements for patient privacy and data security place tremendous liability on your shoulders as a covered entity. A compliant medical service provider ensures that this part of your activity is managed according to regulations.
Every call to a hospital is critical. Whether caused by an overflow of incoming calls or a lack of staff training for handling multiple calls simultaneously, missing their calls could result in losing patients to another medical practice.
Our answering services can help hospitals ensure that all patient calls are dealt with. Every call will be efficiently screened and documented for a more streamlined process.
Hiring more staff for on-site work may not be the most cost-effective step sometimes. Our solution is cost-effective, provides quality patient care in a timely manner, and offers seamless oversight of your staff.
Outsourcing documentation and appointment scheduling can also help improve your work efficiency and boost profit generation.
Having a 24-hour staff is expensive for any medical practice. But our services ensure medical phone calls are answered – 365 days a year, 24 hours a day – for a fraction of the cost of around-the-clock staff. Our services also help in filtering non-emergency cases to improve efficiency.
Our live, bi-lingual call agents can take over during shift changes, when there is a high call volume, and when the facility is short-staffed. With synchronized communication platforms, calls can be forwarded, alert on-call personnel, or transmit key information via text message according to your unique protocol.
Missed calls usually mean missed appointments and missed revenue for your business. If the patient doesn’t make an appointment to see the doctor, then the office can’t bill for that visit.
Using a medical answering service helps handle higher call volume, increase appointment scheduling rates, increase efficiency, facilitate workflow, and contain costs.
Utilizing medical answering services allows your patients to leave questions for their doctors. Facilitating communication with medical providers and getting a timely response to important concerns improves overall patient service.
Our customer service representatives are trained to handle calls effectively, which can improve patient experience. Improve patient communication and streamline interviews for more efficiency.
Our service provides customizable options that meet the needs of your patients, office, and on-call staff. Agents can verify health insurance, triage over the phone, ask patients specific questions, and accurately record responses.
This enables patients to be efficiently prioritized and provides on-call medical professionals with valuable information.
Medical Answering Service Options
PatientCalls offers multiple service structures to fit a range of medical organizations. For some hospitals, clinics, and private offices, this may mean replacing traditional receptionists with round-the-clock support for screening overflow calls and routing emergency communications.
For others, a medical after-hours answering service may simply augment their in-office staff. Choose the combination that works for your office’s needs.
PatientCalls works around the clock, supporting your office staff and handling peaks of incoming calls during regular hours.
Ensure that medical calls are handled appropriately – and according to your practice’s protocol – after office hours.
Weekend & Holiday Availability
With 24-hour medical answering services, 365 days a year, you and your staff have actual time off.
Why Choose PatientCalls for After-Hours Answering Services?
Specialized service providers can help your practice avoid missing calls and deliver excellent patient care with after-hours answering services. We help your receptionists handle scheduling, messages, and requests during and after regular business hours and on weekends.
- Never miss a patient’s call.
- Don’t rely on an impersonal, automated system.
- Avoid expensive flat-rate charges for unused time.
- Reduce call congestion, wait times, and stress on receptionists.
- Don’t keep your patients waiting on hold.
What PatientCalls Offers
Not only do we provide essential telephone answering services and secure messaging, but we ensure that our quality of service, level of security, and staff experience are second to none.
We’re fully HIPAA-compliant and go beyond the basics required by law to protect patients’ data. Additionally, we perform strenuous and regular quality assurance on our processes to ensure we’re effectively meeting everyone’s needs.