Updated on February 20, 2025 by Jordan McGlone
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The United States is one of the countries that outsource services the most. The country approximately outsources 68% of its workforce to different industries. In the healthcare sector, the country outsources 75% of technology services.
One of the largest outsourcing markets in healthcare is medical billing, which accounted for USD 3.73 billion in 2022 and is expected to rise to 12.90% more in 2032. Other healthcare services that are outsourced include administrative tasks, such as transcription and insurance claims processing, and clinical services, such as laboratory tests.
The shifting needs of healthcare providers drive the medical outsourcing landscape. This need also includes the increasing demands of patients for personalized patient care, even in after-hours settings.
Hence, it is important for healthcare organizations to carefully evaluate potential outsourcing partners to ensure compliance with data security, regulations, and service standards.
In this article, we discuss some of the emerging healthcare outsourcing trends.
Key Takeaways
1. Key factors affecting healthcare outsourcing trends include cost reduction, technological advancements, rapid changes in healthcare companies, and improved patient care.
2. Healthcare outsourcing trends will focus on telehealth support expansion, remote patient monitoring, solutions to labor shortages, and an increase in digital health experience.
3. PatientCalls presents a perfect example of providing healthcare outsourcing services by helping you process patient care, schedule appointments, and educate patients about HIPAA quality standards.
Factors Affecting Healthcare Outsourcing Trends in Hospitals
The United States outsources about 300,000 jobs annually from different countries. These jobs mostly range from nurses and physicians to medical staff handling medical services such as post-hospitalization patient care and other follow-ups.
The decision to outsource healthcare jobs is driven by different factors, such as the opportunity to access a pool of talents and to save healthcare costs. In particular, outsourcing medical services allows healthcare organizations to meet patient needs while maintaining high-quality healthcare in a rapidly evolving market.
The following are more growth drivers in the healthcare industry.
- Improved patient care. Healthcare is unlike other sectors where profit is always king. In healthcare, patient satisfaction is always a priority. Outsourcing administrative tasks and facility management services such as medical billing and coding helps healthcare providers spend more time on patient care, which improves clinical efficiency.
- Cost reduction. Outsourcing skilled workforce in healthcare, including other administrative and clerical work, is a key strategy to lower costs. It allows healthcare facilities to save approximately 60% to 70% on recruitment, training, and employee retention costs. This solution offers critical services with lower operational budgets and solves budget constraints.
- Technological advancements. With the rapid growth of technological advancements, such as the use of AI in the healthcare industry, healthcare institutions need to adapt. This helps them achieve more innovative ways of streamlining processes and acquiring new talents efficiently.
- Data security. The healthcare industry handles many electronic patient information and other critical data. As more information is handled, the greater risk of data security threats likely increases. Outsourcing critical information handling ensures that patient data are free from human error and potential cyber-attacks.
- Rapid changes in healthcare. The dynamic nature of the healthcare industry influences outsourcing decisions. Outsourcing allows health institutions to respond faster to changes involving healthcare policies and delivery models. It also helps hospitals acquire more talent faster to address issues such as labor shortages.
These are just some of the major factors that drive healthcare outsourcing trends into becoming a highly competitive environment. Hospitals gain more access to professional skilled resources and expand their service offering efficiently.
PatientCalls is one of the top healthcare call centers in the hospital outsourcing trends in clinical services, especially regarding tailored patient approach. Our medical answering services, for instance, help answer patient inquiries without having to disturb doctors and other practitioners in their duties. We assess patient needs and summarize the information for a more efficient healthcare service.
Learn more about our HIPAA-compliant medical answering service
Top 8 Hospital Outsourcing Trends in Clinical Services in 2025
As the demand for healthcare services rises amid persistent staffing shortages, healthcare outsourcing is emerging as a critical solution for hospitals and medical institutions. The United States healthcare outsourcing market is expected to register a compound annual growth rate (CAGR) of 8.11% from 2023 to 2032.
With the rapid adoption of new technologies, the industry is experiencing transformative trends that are reshaping patient care, operational efficiency, and financial sustainability.
1. Integration of Artificial Intelligence (AI) and Automation
AI is transforming the healthcare sector by enhancing patient care, streamlining operations, and reducing costs. AI-driven healthcare IT solutions are projected to reach $1.7 billion by 2025, enabling hospitals to optimize resource management and improve diagnostic accuracy.
Additionally, automation is being widely implemented in non-clinical activities such as medical coding, billing, and customer support, freeing healthcare professionals to focus on core clinical responsibilities. By reducing administrative burdens, hospitals can enhance efficiency and service quality.
2. Expansion of Telehealth Support
The COVID-19 pandemic accelerated the adoption of telemedicine, and this trend continues to evolve. Telehealth and telemedicine markets were valued at $120.4 billion in 2023 and are projected to grow to $285.7 billion by 2028. The ability to deliver medical services remotely has helped overcome geographical barriers, improving access to healthcare.
Outsourcing telehealth support services, including consultations, appointment scheduling, and follow-ups, allows hospitals to meet the increasing demand for remote healthcare while reducing operational costs. Additionally, laboratory test distribution and virtual patient assessments are expected to become more accessible due to technological advancements in healthcare outsourcing.
3. Remote Patient Monitoring (RPM) and Virtual Care Delivery
Remote patient monitoring has gained traction as a key component of healthcare outsourcing. The industry was valued at $13.40 billion in 2022 and is expected to reach $31.3 billion, growing annually by 17.5%. Outsourcing healthcare services enable patients to receive continuous medical attention without frequent hospital visits, improving patient outcomes and reducing hospital readmission rates.
With the ongoing labor shortage in the healthcare industry, outsourcing RPM services allows hospitals to extend care beyond traditional settings, ensuring patients receive necessary medical support anytime, anywhere.
One standout provider in this space is PatientCalls, a trusted partner in outsourced healthcare communication solutions. By handling medical answering services, appointment scheduling, and patient inquiries, PatientCalls ensures that hospitals and clinics can focus on core medical functions while delivering seamless patient experiences.
With 24/7 support, HIPAA-compliant call handling, and customized patient interaction solutions, PatientCalls enhances operational efficiency and improves patient satisfaction for healthcare providers.
4. Specialized Outsourcing Solutions
As hospitals face increasing complexity in operations, the demand for specialized outsourcing companies and their services is rising. Health Information Management (HIM), data analytics, and legal process outsourcing (LPO) are among the areas seeing a surge in demand.
Moreover, clinical services outsourcing is becoming more prevalent, with hospitals adopting solutions such as hospital-at-home programs and virtual command centers to address staffing shortages while maintaining high standards of patient care.
5. Revenue Cycle Management (RCM) and Financial Efficiency
Healthcare institutions are increasingly outsourcing revenue cycle management (RCM) to streamline financial processes, reduce claim denials, and enhance cash flow. The global healthcare RCM outsourcing market is projected to grow at a CAGR of 14.6% from 2025 to 2033.
The complexity of healthcare reimbursement systems has made RCM outsourcing an essential strategy for financial stability. By optimizing resource allocation and reducing operational costs, outsourcing helps hospitals maintain financial sustainability while improving overall efficiency.
6. Increased Digital Healthcare Experience
Advancements in digital technology have significantly streamlined healthcare processes. Outsourcing has facilitated the automation of administrative tasks, such as:
- Appointment scheduling
- Electronic medical record (EMR) management
- Insurance coverage verification
- Filing insurance claims
- Hospital charge processing
With healthcare outsourcing expected to reach $66 billion in the U.S. by 2025, digitalization is playing a key role in improving operational efficiency and patient experience.
7. Addressing Data Privacy and Security Concerns
While outsourcing offers numerous benefits, data security and privacy concerns remain major challenges. As healthcare institutions entrust third-party providers with sensitive patient data, ensuring robust cybersecurity measures is paramount.
Compliance with regulatory standards such as HIPAA and GDPR is becoming a key focus in healthcare outsourcing contracts to mitigate risks associated with data breaches.
8. Global Market Growth and Expansion
The global hospital outsourcing market is projected to grow at a CAGR of 10-14% over the next few years, driven by cost containment, regulatory compliance, and technological advancements. This growth signifies a shift towards a more structured and technology-driven outsourcing ecosystem, where hospitals increasingly rely on external partners to optimize both clinical and non-clinical functions.
How to Outsource Your Hospital IT Department
Outsourcing hospital IT services can enhance efficiency, reduce costs, and ensure compliance with healthcare regulations. Here’s a streamlined guide to outsourcing your hospital’s IT department effectively.
Step 1: Assess IT Needs
Before outsourcing, hospitals should evaluate their IT requirements. This includes determining whether electronic health record (EHR) management, cybersecurity and compliance with HIPAA and GDPR, infrastructure and cloud services, technical support, or software development and integration need external expertise.
Clearly identifying these needs will help in selecting the right outsourcing partner.
Step 2: Choose the Right IT Partner
Selecting the right IT outsourcing provider requires careful evaluation.
A strong partner should have proven healthcare IT experience, deep compliance expertise, robust security measures, well-defined service level agreements (SLAs), and the ability to scale operations with advanced technology. These factors ensure that the outsourcing relationship aligns with the hospital’s long-term IT goals.
Step 3: Define Scope & Structure
Hospitals must determine whether to outsource specific IT functions while retaining core services in-house (partial outsourcing) or entrust all IT operations to an external provider (full outsourcing).
Clearly defining roles, responsibilities, and expectations in contracts helps prevent operational disruptions and ensures accountability.
Step 4: Plan the Transition
A structured transition plan minimizes disruptions and ensures continuity. Hospitals should document existing processes, facilitate knowledge transfer, and provide training for internal staff on how to collaborate with the outsourcing provider. Establishing a clear timeline with risk mitigation strategies ensures a seamless transition.
Step 5: Monitor & Optimize
After outsourcing, hospitals must actively manage vendor performance. Regular SLA reviews, cybersecurity audits, open communication channels, and continuous feedback mechanisms help ensure that the IT partner delivers as expected. Ongoing monitoring allows for necessary adjustments to improve service quality.
Healthcare Outsourcing Trends in Dental Offices
The trend of medical outsourcing in dental offices is lower than in hospitals. In fact, only a few dental businesses have leveraged its benefits. However, what’s surprising is the increased number of registered dental services in the United States today.
Outsourcing dental billing has become more prevalent as it offers cost savings and efficiency. Hiring a dental billing service can reduce annual costs by over $30,000 compared to employing a full-time insurance coordinator.
As dental industries continue to rise, healthcare outsourcing is also becoming apparent. Without healthcare outsourcing, dental practices miss roughly 35% of all new patients, which translates to a loss in potential monthly revenue.
A dental answering service like PatientCalls can help your business organization deal with these outsourcing trends in the dental industry and help practitioners deliver better services to patients. It drives efficiency and cost-effectivity throughout your business.
Fill in Trend Gaps with PatientCalls
Healthcare outsourcing is growing fast, helping hospitals and clinics cut costs, improve efficiency, and enhance patient care. With rising labor shortages and increasing patient demands, outsourcing essential services like medical answering, appointment scheduling, and after-hours support is critical.
PatientCalls delivers HIPAA-compliant solutions to streamline patient communication, reduce administrative burdens, and ensure seamless service, day or night.
Next Steps
- Assess Your Needs – Identify tasks that can be outsourced to save time and costs.
- Choose the Right Partner – Look for expertise, compliance, and proven reliability.
- Contact PatientCalls – Get customized outsourcing solutions that enhance efficiency and patient care.
Let PatientCalls handle the calls so you can focus on what matters most—your patients. Get started today!
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