Updated on March 17, 2023 by Jordan McGlone
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When considering career options, it would be fair to say that working in a call center is not among the very first things that come to mind. Working in a call center is connected to many negative notions such as being monotonous and repetitive. There are also many concerns around job security and career advancement opportunities in call center work.
However, many call center agents would actually tell you that the job comes with lots of benefits such as training, salary, stability, flexibility, and work-from-home opportunities. In fact, medical call answering jobs are one of the most in-demand jobs today. In the United States alone, there are 272, 688 call center agents who are currently employed at present. Most of these call center agents tackle medical customer service, technical, and other types of customer support jobs.
Advantages of Working for Medical Office Answering Service
Working in a call center can have many benefits and it’s one of the most lucrative industries in many countries around the world. The following are the best things you should know about working in a call center.
Training
Working in a call center dedicated to healthcare practitioners has some great benefits, including the comprehensive training employees receive. This training usually covers a ton of topics that are important for being successful on the job, like product and service knowledge, customer service techniques, problem-solving skills, and communication strategies. By learning all these things, you’ll develop skills that will be helpful in any future roles – both inside and outside the company.
These skills are perpetual and flexible, and ones which you can carry on for long term. Whether you plan on staying further in the call center or going forward with your career, these are some skills that you can proudly place in your curriculum vitae.
Earning Power
As opposed to popular belief, call center jobs can provide competitive salaries, with the potential for regular pay increases and bonuses based on performance. In addition, many call centers offer benefits such as health insurance, paid time off, and retirement savings plans, which can help employees to build a stable financial future. Experienced call center agents can earn on average $42, 844 per year. In some countries where duties need to be covered also during the nighttime, they receive night deferential which can range from 10 to 12 percent of their basic salary.
Stability
Stability is another significant benefit of working in a call center. Many call center positions are full-time, providing a stable source of income and the opportunity for career advancement within the company. In addition, call center jobs are often in high demand, providing a level of job security that is not always available in other industries.
Flexibility
Flexibility is another advantage of working in a call center. Many call centers offer flexible scheduling, including part-time and full-time options and day and evening shifts. This can make it easier for employees to balance work and other responsibilities, such as family obligations, education, or hobbies.
Work-from-home opportunities are increasingly becoming a standard benefit in many call center jobs. With advances in technology, many call centers are now able to provide employees with the ability to work from home, providing a level of flexibility that was previously unheard of. This can be particularly appealing for those who may have difficulty commuting to a traditional office setting or who prefer to work in a more relaxed environment.
Workday hours can also be flexible depending on the time zone you are working from and the agency’s structure. Because many healthcare practitioners rely on outsourced call centers to handle overflow calls during peak business hours, in addition to after-hours coverage and call management over the holidays, there are plenty of options for agents to design their optimal work week.
Professional Fulfilment
Working in a call center can be a fulfilling experience, as it provides opportunities to help people on a daily basis. Call center employees are often the first point of contact for customers who have questions, concerns, or issues with products or services. Working for an agency that provides medical after hours services, you will be part of a support team providing 24/7 response for patients, which patients in need highly appreciate. By providing excellent customer service and finding solutions to problems, call center employees can significantly impact people’s lives.
Learn more about Quality Assurance for Medical Call Answering.
What to Expect from Medical Call Answering Jobs
Working with a doctors answering service can be demanding and requires a high level of professionalism and communication skills. Nevertheless, it can also be self-fulling and a great active income source. You can expect the following things when working with a medical call answering job.
Helping Patients
As a physician answering service representative, you will be responsible for answering calls from patients, understanding their medical concerns, and providing appropriate guidance. You may need to ask probing questions to obtain accurate information from patients and provide them with clear instructions.
Working with Healthcare Professionals
You may also need to coordinate with doctors, nurses, and other medical professionals to provide patients with the necessary information and assistance. You may need to relay important information to medical staff and coordinate with them to provide optimal care to patients.
Supporting Patient Privacy
Patient confidentiality is of utmost importance in the medical field. You must be aware of the various laws and regulations governing patient privacy and maintain strict confidentiality when dealing with patients and their medical information.
Multitasking
Medical call answering jobs can be fast-paced and require multitasking. You may need to answer multiple calls at the same time, take notes, enter data into computer systems, and coordinate with medical professionals, all while maintaining a calm and professional demeanor.
Handling Challenges
As for medical call answering jobs, it is possible that you will deal with irate patients who are in pain. If you are a call center agent, you need to be empathetic and professional enough to provide appropriate guidance and support amid the crisis. This is what you’ve trained for and most medical call center agents have brave hearts to handle such situations.
Following Protocols
Just like any professional role, working as a medical office answering service agent will require you to follow established protocols and guidelines when dealing with patients and their medical concerns. That means you’re not alone in your journey as a call center agent. You will also need to be aware of the various medical services and resources available to patients and provide appropriate referrals when necessary.
Why PatientCalls Is a Great Employer
Interested in working as a medical call center agent? PatientCalls is one of the most sought-after medical call answering jobs.
- Positive work environment – PatientCalls provides a positive work environment where employees feel valued, respected, and supported. This can contribute to job satisfaction and motivation.
- Competitive compensation and benefits – PatientCalls offer competitive compensation, benefits, and other perks that can attract and retain talented employees.
- Opportunities for growth and development – One of the best things about PatientCalls is that they support employees’ growth and development through training programs and mentorship opportunities. They also provide career advancement that can help employees develop their skills and achieve their professional goals.
- Work-life balance: There is a good flexible work arrangement in PatientCalls. It allows you to remote remotely and enjoy flexible hours, to help employees balance their work and personal life.
- Recognition and rewards – PatientCalls recognizes and rewards employees for their achievements and contributions can boost employee morale and motivation.
