You already know how important it is for your office to have an answering service, but do you know what to look for in a quality provider? As a doctor, you’re one of the busiest professions around and you need to make sure that your practice is running efficiently and that your staff is more than competent to handle patients and your office. The last thing you want to worry about is a third-party service that’s supposed to help make your office run smoothly, which is why you need to make sure that you invest in the right service. Here are a few traits you need to look for in an answering service:
Not just any company can provide exceptional service and experience is key when looking for a service to hire for your practice. Companies with experience know what they are doing and aren’t novices when it comes to handling patients and their sensitive information. They know what it takes to provide quality customer service and know the rules and regulations in regards to HIPPA.
You’ll want a dependable service for your practice that you can rely on any time of the day or night. Your practice needs a service that will strengthen your patients’ trust in your practice. Instead of having them call in and get an answering service after hours or when the phones are busy, have them talk to an actual person that can help them with their needs. And a dependable answering service will answer the call within a few rings so that patients never have to wait around for someone to pick up or to talk to an answering machine.
Kindness goes a long way, which is why you want your answering service to be friendly on the phone. It can e the deciding factor for patients if they’d like to return to you office! Excellent customer service goes hand-in-hand with a friendly voice on the other line, so you’ll want to make sure that your answering service provides friendly service.
An answering service should be knowledgeable about your practice so that they provide the right information to your patients. The best services are those that integrate seamlessly with your practice and appear as if they’re part of your work force. You’ll want a service that will provide precise information to your patients.