Have you been considering a medical answering service for your practice, but aren’t quite sure if it’s for you or your business? Many practices have made the switch to hiring a third-party medical answering service to act as an extension of their business and here are a few reasons why they made that call:
1. It’s become popular in the industry
If you still haven’t hired a medical answering service, you’re a bit behind on the times because now, it seems that every practice now has one. Obviously, they work if other practices continue to jump on the trend, which means you’re missing out on all of the benefits! If it weren’t a beneficial service, it wouldn’t be popular so if you measure its benefits by how popular it is, then it’s time to get a medical answering service for your own practice.
2. Professional Customer Service
Mishandled calls or long hold times reflects poorly on your business, which is where a medical service comes in handy. And having a professional and prompt medical answering service does wonders for your practice’s status quo and helps build a positive reputation. Couple this with having the service answer calls after hours and you’ll see your customer service marks increase tenfold!
3. Superior security
With various healthcare laws, rules and regulations, hiring an answering service that is HITECH and HIPAA compliant is important so that your patients’ private health information is kept confidential while still allowing you to receive time-sensitive messages.
4. Knowledgeable Reps
Knowing what’s an emergency and what isn’t can save you a lot of time and sleep! An answering service with knowledgeable and skilled reps will know the difference between emergency calls and ones that can wait until morning, allowing you to have a break from work when you’re not there. If it’s important, then the call is sent to the on-call doctor; it it’s not, then the question is handled in a professional manager and then forwarded to your practice to be heard the next day.
So if you’re still on the fence about a medical answering service, hopefully these reasons just made you say yes!
PatientCalls has been a leader in the medical answering service field for over 15 years providing answering services with top rated quality and expertise to those in need of optimizing their organizations’ time and communications. Call PatientCalls today and ask for more information regarding our 14-day risk free trial and custom flat rate monthly price plans.