The holidays are fast approaching, but the big question is, have you prepared your practice for them? Your business might be really busy this time of year, which might make it hard to allow people the time off they request to be with their friends and family. Don’t be a Scrooge boss and instead prepare your practice for the holidays with some tips on how to minimize staffing challenges:
Start planning your holiday hours and have your employees put in the days they want off now so that you can see if you can accommodate them or not. Also, ask employees if they’d like to cover certain shifts for others so that you are never without employees and to minimize them calling in sick or out, leaving you without coverage.
Hire part-time staff
If your office is super busy during the holidays, you can always hire part-time staff to fill in the gaps when needed. This way your employees aren’t overworked during this busy season and you get the coverage you need to handle the double workload. Seasonal workers are a great way to expand your workforce temporary so that everything runs smoothly during this holiday season.
Don’t chance being short-staffed this holiday and instead opt to hire virtual staff. Companies offer third-party virtual help for things like admin work, accounting, customer service and answering services. Virtual staff is usually a lot cheaper than hiring part-time or seasonal staff and can be more effective. If you need your phones covered this holiday season, a medical answering service is the way to go! Not only will they act as an extension to your practice, but you can have them take extra calls, schedule appointments and even handle calls after hours. You simply have to provide them with the parameters and they handle the rest, allowing you to never miss a call or appointment or have your patients waiting on hold for long periods.
PatientCalls has been a leader in the medical answering service field for over 15 years providing answering services with top rated quality and expertise to those in need of optimizing their organizations’ time and communications. Call PatientCalls today and ask for more information regarding our 14-day risk free trial and custom flat rate monthly price plans.