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How hospital communication strategy can ease growing pains.


With even more growth and expansion of the healthcare industries, Hospitals are leading the way with the shear size of mergers, acquisitions and even the expectations that come with new regulations. Hospitals and their doctors are expected to create an environment to produce a better continueum of care while eliminating waste and still being transparent to their patients.

However, many times things like waste of both time and money are the byproduct of such large expansions and regulatory change.

The biggest problem of thes shifts are the communications breakdowns that result in both loss of life and overall patient care that can fall through the cracks. As many as 1,744 patient deaths in five years and $1.7 billion in malpractice costs have been traced back to communication failures, according to a study from CRICO Strategies.

These and other breakdowns can be greatly reduced and even eliminated with a good communications strategy. As we shift with not only regulatory issues, but also the kinds of communications there needs to be good planning in place that includes learning from the mistakes and breakdowns of the past. Hospitals are the largest example of many of the communications structure breakdowns and progress.

But as we move into a continually new generation of communications methods, practices, regulations, and users, there needs to be a long hard look at what has not worked, and what can be done to fix it at the same pace as the expansion its self.

PatientCalls has been a leader in the medical answering service field for over 15 years providing answering services with top rated quality and expertise to those in need of optimizing their organizations' time and communications.  Call PatientCalls today and ask for more information regarding our 14-day risk free trial and custom flat rate monthly price plans.

 

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