Treat Your Answering Service Like A Partner Not A Vendor
A third-party answering service can be very beneficial to medical practices that do not have enough employees to handle 24-hour calls or the large call volumes that come in throughout business hours. These contracted individuals can help a practice run more smoothly and efficiently. But too often, many answering service contractors are being treated like any old vendor instead of a partner in the practice. Just because they aren’t technically a part of the medical practice doesn’t mean they’re not helping business. In fact, they should be treated as one of the practice’s team since they are dealing with your patients. Here are a few reasons why you should treat your answering service like a partner and not just as a contracted vendor:
If you have the answering service help out with call volume during the day and after hours, they’re the first person that new patients will speak to, thus formulating a first impression of your practice. You want to make sure these first impressions are positive and when you treat the vendor as just a vendor, they won’t feel obligated to treat that patient as one of their own. But when treated like a partner, the vendor and its employees will make sure that quality customer service is what every single call gets.
The reason why you hired a third party answering service was probably because you didn’t have enough employees for the extra work and needed to outsource it to ensure that your business was offering patients top customer service. Without the third party support, you wouldn’t be able to offer such a convenient service to your patients, so these vendors are really there for your support and deserve to be treated like on of your practice’s team members.
When vendors are treated as partners, you’re less likely to have any problems with them. Vendors know their expectations when you hire them, but when you treat them as partners and not just as a third-party contractor, they’re more likely to go above and beyond for you and your medical practice.
PatientCalls has been a leader in the medical answering service field for over 15 years providing answering services with top rated quality and expertise to those in need of optimizing their organizations' time and communications. Call PatientCalls today and ask for more information regarding our 14-day risk free trial and custom flat rate monthly price plans.