Medical answering service for doctors, physicians, and medical groups nationwide.

Medial Answering Service Comparison Chart & HIPAA Audit Checklist.

hipaa compliant answering service
phone 866-333-7922

Medical Answering Service

Your patients need your organization’s medical services, and they need you to be available at all times. Serve your patients, protect their health information, and streamline your processes with PatientCalls. Our medical answering service will meet patients’ needs while complying with HIPAA requirements and making your organization’s work easier.

How We Help You

Our medical phone call answering services take the burden off of your health care organization. Patients need help around the clock, but you can only be there for them at specific times — but we can fill in the gaps.

We offer 24/7 answering services so patients have access to help when they need it, and we act as a liaison between patients and their medical professionals so doctors always have the information about patients that they need to treat them effectively. With our help, everyone gets what they need with a minimum of hassle.

Not only do we provide essential services, but we ensure that our work is of the highest quality. We’re fully HIPAA-compliant, and we go beyond the basics demanded by the law to protect patients’ data. Additionally, we perform strenuous and regular quality assurance on our services to ensure that we’re meeting everyone’s needs effectively.

If you need a medical answering service, call us at 866-333-7922. Learn more about the details of what we offer below.

What We Offer

PatientCalls understands the daunting task of trying to find a medical answering service to fulfill your organizations’ patient care requirements. Therefore, we created this visual comparison checklist to be used as a tool for choosing the most sensible service provider. This chart has been developed over years of research and with the help of our new prospects elaborating upon their previous services and how PatientCalls excels in every aspect over our competitors.

As a business associate operating within the HIPAA Omnibus scope of requirements and responsibilities, we understand and take very seriously the security measures and infrastructure needed to not only meet HIPAA requirements, but in many cases surpass them in order to help give our clients the peace of mind of knowing their customers' PHI is handled properly. In order to make optimize your time, we have created a HIPAA audit checklist, found below, which will give you a guideline in determining if your current answering service, or one you may be vetting, is up to par with HIPAA regulations.

Compare PatientCalls To Our Competitors
General HIPAA Compliance
Nearest Competitor Most Answering Services
BA & Sub-BA Agreements
HIPAA Compliance Officer(s)
HIPAA Compliance Training
Quarterly Risk Assessment Analysis
Secure Facilities
SSAE 16 (SOC 1) Type II Facility
Business Continuity Plan

Technological HIPAA Compliance
Nearest Competitor Most Answering Services
Multiple Layer Encrypted Connectivity
Cyber Intrusion Detection / Prevention
Secured & Encrypted Texts / SMS
Secure & Encrypted Emails
Repeated Failed Log-In Prevention
Detailed & Secure Transmission Logs
Agent Login & Station Monitoring
System Time-Out Security
Detailed System Logging
Workstation Encryption
Anti-Virus Implementation

Basic Features
Nearest Competitor Most Answering Services
24-7 Live Answering Coverage
Message Taking
After Hours On-Call Services
Dispatch Services
Employee Experience of Medical Answering
8.5 Years
Serve United States & Canada
Government Contracts
Medical Only Clientele
Pricing Flexibility
Ability To Create/Change Directive Plan
High Volume Customers, Hospitals
1 2 3

Testimonials From Our Medical Answering Service Customers

“We have been clients for 10+ years and have been satisfied with their professional handling of our patients. Problems are resolved quickly and efficiently. They are respectful and caring in their dealings with both patients and staff.”

Maryellen Cannery, Practice Manager 
Mercy Internal Medicine Associates

“We have always appreciated their excellence in the customer service they provide our practice.”

Leslie Coleman, Practice Manager 
Dr. D'Angelo Offices

Plan Customization

Create Your Own Custom Message Delivery Plan
Create call and message flow directives, have messages delivered to specific on-call staff according to your schedule.

PatientCalls gives you the ability to create and manage your own custom directive plans which allows you to determine when, where, and to whom messages are delivered and in what format. This creates an optimized workflow environment that eliminates unnecessary communication headaches and assists in giving your patients the highest level of customer service.

Examples of 100% HIPAA Compliance inbound phone calls PatientCalls currently handles:
First-responder 24-hour medical messaging Appointment setting and call patching.
Appointment scheduling Doctor-to-doctor consultation calls.
Physician referral Prescription dispatch.
Coordinating appointment scheduling. Lab results protocol.


It's time to experience organized communications.
With just a few minutes of your time, you can begin to experience PatientCalls top rated answering and paging services tailored specifically to the needs of your healthcare organization.

Try PatientCalls Medical Answering Service!

Toll-Free Number: 866-333-7922
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Serving the medical community for over 15 years.

Privacy Statement HIPAA Compliance Statement

PatientCalls Medical Answering Service