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What does a doctor’s answering service do?

A physician answering service manages incoming phone calls to the doctor’s office providing call screening, general information, appointment scheduling, remote triage, critical call forwarding to on-call staff, and more. Support can be for overflow, after-hours, or 24/7. 

Medical answering services can help all types of healthcare providers, specialty doctors, dentists, nursing homes, hospitals, and wellness professionals. Services are designed to ensure HIPAA compliance for protecting patient privacy and securing sensitive data.   

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