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Medical Answering Service Information

How To Choose The Correct Answering Service

You have plenty of choices when it comes to answering service companies. But with so many choices, the hard part is trying to find the right one for your practice. Knowing how to find the correct answering service is key to quality customer service and happy patients. After all, an answering service is an extension of your business, so you need to ensure you choose one that will proudly represent your practice. Here are some useful tips on how to choose the correct answering service for your business:

Click here to read more about how to choose the correct answering service.


What Makes A Successful Call Center Agent

You can’t just hire anyone to be a call center agent! Despite what you think, the job does require a person to have certain skills and talent. After all, it’s all about great customer service so that callers will enjoy their on-phone experience. Hiring the right call center agent is important, which is why you don’t want to just choose any call center service for your practice. Call centers abroad might be cheaper, but their agents aren’t always the best. Remember, call center agents are an extension of your business, so here are a few things to that make a successful call center agent:

Click here to read more about what makes a successful call center agent.


Does It Matter Where Your Answering Service Is Located?

You probably already know that an answering service can be a convenient and beneficial addition to your business, but do you care where they’re located? Should a call center’s location even matter? Many believe that the setting isn’t relevant since everything happens over the phone. But if you truly care about your organization and business, where your answer service is located should matter!

Click here to read more about where your answering service is located


Do Acupuncturists Have To Be HIPAA Compliant?

All medical and healthcare offices are required to follow HIPAA rules and regulations. However, many wonder if acupuncturists need to also be HIPAA compliant. The answer isn’t always easy to find and there’s a lot of “gray” area when it comes to HIPAA and acupuncturists. Some legal advisors say they should, while others suggest only if the acupuncture clinic falls into one of the categories that requires them to be HIPAA compliant.

Click here to read more about Acupuncturists needing to be HIPAA compliant


How To Compose A Successful Business Continuity Plan

Disasters happen when you least expect them. But is your business ready for an emergency? Can it handle the unexpected and come out strong if an emergency happens? It’s important for you to consider the worst-case scenario for your business in the case of a disaster or emergency, which is why you need to create a business continuity plan. If not, your business and its bottom line will greatly suffer in the end.

Click here to read more composing a business continuity plan


Looking Ahead At American Call Centers

Outsourcing is nothing new and many companies have been doing this with their call centers for decades. The reason being that it’s cheaper, increases productivity and enables scaled-up customer support during peak call times. Outsourcing has become so big that the industry has seen revenues up to $140 billion. And that number is only expected to continue to grow in the coming years. “Business process outsourcing” or BPO is often used interchangeably with the term “outsourced call center” these days.  

Click here to read more about the future of American Call Centers


IOT’s Top List Of Security Threats

It was a tough 2016 for many healthcare providers who were hit hard by data security breaches. It was the Anthem breach of 2015 that really got everyone’s attention and started major security changes for the healthcare industry. That meant 2016, every one made sure to secure their data even more in case of future breaches.

Click here to read more about IOT's list of security threats


Personalizing The Patient Experience

A huge trend in the medical field for 2018 is personalizing the patient experience. We now live in a very digitized and data-focused world, so consumers now expect companies to know their needs and wants without even being told. And the same is true about patients who now expect this same level of service from their medical providers.

Click here to read more about personalizing patient experience.


5 Digital Innovation Priorities For Hospitals

The healthcare industry is always on the lookout for breakthrough ideas when it comes to new digital technologies to incorporate. These new digital innovations will help with a number of things, including patient satisfaction and more. Many health organizations have already tied in digital innovations into their current strategies, and will continue to do so in their long-term ones. And this is a good thing since digital innovation can be a huge element when it comes to having a competitive advantage. Here are five key digital innovation priorities for hospitals:

Click here to read more about digital innovation priorities for hospitals


Top Reasons Physicians Need A Medical Answering Service

When you’re a physician, life is quite busy! This type of career is definitely not for the faint of heart or those who don’t like hard work, and anything you can do to make your career and life easier is much appreciated. After countless hours of care you give your patients week in and week out, you still have more work to do after hours.

Click here to read more about why physicians need a medical answering service


Time To Outsource Your Call Center

There comes a time when you’re going to have to outsource your hospital call center, but when is the right time? Well, as many hospitals are moving toward value-based care, they are forced to achieve a lot more financial objectives since improving patient experience becomes vital to their hospital. Providers that start to lose patients because of bad customer service can really fill it on their bottom line, which puts customer service at the top of the hospital’s priority list.

Click here to read more about outsourcing your call center


Telemedicine Is On The Rise

Life is busy and that means trying to schedule doctor appointments means having to shift around your entire day. But what if you didn’t have to? How amazing would that be?! Pretty amazing given we all would love if there were more than 24 hours in a day. But the truth is, the day of visiting a doctor’s office may be a thing of the past thanks to new technology within the healthcare industry called telemedicine.

Click here to read more about Telemedicine on the rise.


Managing Cell Phone Distraction In Healthcare

Smartphones have taken over our lives! Sure, they are handy in the sense they provide a myriad of conveniences in one device, but they also present certain challenges and distractions. In the healthcare industry, smartphone use can be beneficial, but when it’s overused and becomes a distraction, then it undermines the advantages.

Click here to read more about Managing Cell Phone Distractions In Healthcare


Disaster Planning Tips For Your Business

You should always prep your business for an emergency or a disaster. You can’t predict either, but when they do happen, you want to make sure that you a prepared and ready for action. If a natural disaster or a man-made emergency shuts down your office and wipes away all of your records, how will you get your business on track again?

Click here to read more about Disaster Planning Tips


Putting Healthcare Marketing Metrics To Use

The healthcare industry can benefit from social media marketing and the data that your digital campaigns get back can provide vital information. When you have the right numbers you’ll be able to identify lots of opportunities for improvement, trends and prove to big executives return on investment. Here are some important metrics to look at when doing your marketing campaigns, budget and more!

Click here to read more about Healthcare Marketing Metrics


How Care Continuum Is Changing

The healthcare industry is under pressure to shift their service from volume to value, which means providers need to show how they intend to improve clinical outcomes throughout the care continuum but at lower costs. This is because care has been centered on providers and not patients, care is delivered inconsistently and providers have operated by themselves instead of having coordination across the full care continuum. Also, accountability and reporting systems for those in the industry are limited or lacking.

Click here to read more about changing care continuum


Physicians Pay Increased In 2017

It was a good year for physicians last year since their compensation grew 5.1%. The increase was due to demand put on pressure labor markets says a new study from Doximity, which is a social network for physicians and advanced practice clinicians. The report analyzed 20 of the biggest metropolitan cities and 15 common medical specialties to get come to their conclusion. They also drew from more than 12,000 various physician job advertisements nationally, while compensation growth was taken from 40,000 self-reported compensation surveys.


Click here to read more about physician pay increases in 2017


How Call Center Services Benefit Healthcare Providers

Healthcare providers have a lot on their plate. Not only do they have to keep track of patients’ records, but they also have to comply with HIPAA rules and regulations, mange calls, schedule appointments and so much more! It’s not always the easiest job, but it can be rewarding. Thankfully, there are plenty of ways to lessen the load when it comes to the demands of the job for healthcare providers and one of them is adding on call center services!

Click here to read more how call center services benefit healthcare providers


Social Media Rules: HIPAA Violations

Social media is a great business tool for all industries, but it does pose a different risk for those in the healthcare sector due to the chance of HIPAA violations. Even though you do your best to protect patient privacy, your social media efforts can easily be hacked, thus compromising this privacy. Now that tablets, laptops and cellphones are commonly used in health care settings, HIPAA breaches are more common than you think. This is why you need to make it a point to be HIPAA compliant while still running your social media efforts.

Click here to read more about social media rules: HIPPA Violations


What Do Consumer Wearables Mean For Physicians?

Werables are big business right now. It seem everyone has some sort of wearable, weather it’s a Fitbit or an Apple Watch, you’ll notice some sort of wearable on he majority of people around you. Their popularity is in part due to their ability to track everything, including vitals, weight, calories, sleep and so much more. These wearables are poised to make a big impact on healthcare. So what does this mean for physicians?

Click here to read more consumer wearables


Beefing Up Cyber Security Funding

Is your hospital or practice prepared in case of some ransomeware attack? You might want to look into beefing up your cyber security funding if not because just because it hasn’t happened yet, doesn’t mean it won’t. Earlier in 2017, hospitals in the UK were hit hard in the wake of global Wannacry ransomeware attacks, which made their government boost their cybersecurity funding to more than $65 million to improve security at hospitals, especially those that act as trauma centers.

Click here to read more cyber security funding


How hospital communication strategy can ease growing pains.

With even more growth and expansion of the healthcare industries, Hospitals are leading the way with the shear size of mergers, acquisitions and even the expectations that come with new regulations. Hospitals and their doctors are expected to create an environment to produce a better continueum of care while eliminating waste and still being transparent to their patients.

Click here to read more about healthcare communications


Healthcare App Innovations

It seems these days there is an app for everything! You can literally download and app to help you cook, manager your expenses, clean, read, and do anything, really. These mobile apps are changing the world and how we function in it. And that includes the healthcare industry! Currently, there is a lot of innovation when it comes to health and hospital apps, as regular people and their doctors use these apps to gain better insight on health issues. These innovative apps have the ability to save us time and money and can even save our lives! Here are health app innovations that are currently revolutionizing the industry:

Click here to read more about healthcare App Innovations


The Next Personalized Health Tech Wave

Technology is always changing and as it changes, new ways to do things emerge, allowing us all to do our jobs more efficiently and effectively. This is especially true within the health care industry, with new technology changing how we take care of patients, record data and results and so much more. New digital platforms are changing the playing field when it comes to the patient experience and how we interrupt data to make key decisions for treatment and health.

Click here to read more about the next personalized health tech wave


How To Structure A Medical Practice

Having a good structure for your medical practice is important. Not only does it show the skeletal structure of the organization, but also its relationships – both among and within various areas. It also serves as a flow chart for the direction of communication within your practice, allowing its staff and those involved how they fit into the structure so that they can increase efficiency and maintain a balance.

Click here to read more about how to structure a medical practice


How To Build A Learning Organization

More and more organizations these days are aiming to be a learning organization, taking their business to the next level by investing time, resources and energy into ongoing learning. If you want to become a learning organization, you’ll have to put in some work take the necessary steps to make it reality within your organization. Here are a few questions to ask about your organization if you want to build a learning organization:

Click here to read more about building a "Learning" organization


Becoming A Patient-Centered Medical Home

Does your facility have what it takes to become a patient-centered medical home?  Let’s just say that it’s not easy to achieve such a coveted Level III NCQA recognition for your health care facility and do get it, you’ll have to have everyone work hard to achieve a steady commitment to continual improvement. And in order to get it, you’ll have to have your entire staff operating at their peak performance and leverage current health IT in order to bring such coordinated, quality health management to your community.

Click here to read more about becoming a patient centered medical home


Considering A Medical Answering Service?

Have you been considering a medical answering service for your practice, but aren’t quite sure if it’s for you or your business? Many practices have made the switch to hiring a third-party medical answering service to act as an extension of their business and here are a few reasons why they made that call:

Click here to read more about considering a medical answering service


23 Latest Hospital, Health System Executive Moves

There’s a lot happening within the hospital and health system right now and here are some of the biggest executive moves out there right now, as reported by Becker’s Hospital Review (with the most recent first):

Click here to read more about the latest Hospital, Health System Executive Moves


What Lessons Can We Learn From New Clinics?

These days, it’s all about convenience and it seems that the health industry is testing out how convenient it can be for patients with clinics at drugstores like CVS and Walgreens. These sorts of places, where people shop for everyday items, are opening up walk-in clinics and having their on-site pharmacists provide quick and accessible attention to patients looking for a quick fix.

Click here to read more about learning from new clinics


Ensure Your Practice’s Communications Are HIPAA-Compliant

If you’re in the medical field, being HIPAA-compliant should be a top concern. If you’re not following HIPAA rules and regulations, you’re putting your practice at risk of getting penalized and having more serious consequences, including jail time.

Click here to read more about ensuring your practice's communications are HIPAA compliant


Assessing The Value-Based Care Model

As with everything that is pertinent to the wellbeing of the human race, healthcare has been an issue at the forefront of policy formulation and implementation the world over. It is increasingly becoming clear that health is an inalienable right and as the population becomes more aware of this, governments and relevant institutions have had to step up their initiatives that ensure that they cater sufficiently to this issue.

Click here to read more about assessing the value based care model


Mental health & substance abuse treatments expand with federal grants to further reach.

With opiod addiction up 45% in rural areas compared to urban zones, the Federal Office of Rural Health Policy (FORHP) announced plans to grand more than $3.3 Million Dollars to increase the reach of rural treatment centers nationwide.

Click here to read more about primary care services looking to expand mental health & drug abuse care.


Assessing Your Value Based Core Strategy

We live in the digital age, so it’s important for those in the heath industry to have a successful digital health strategy in place. But the truth is many healthcare organizations are either behind schedule with their initial strategies or have no strategy at all. Digital health initiatives like remote monitoring, telehealth and more are quickly becoming the norm in the industry and companies are lagging with this new technology.
But don’t panic if you’re either behind schedule or don’t have anything in place because there are various tactics and technology partners that can help get your initiatives into play! Here are some key ways your company can initiate or accelerate your digital health strategy that is focused on value-based care requirements:

Click here to read more about assessing value based core strategy.


IOT Could Drastically Upend the Healthcare Industry In the Next 3 years

Recently Accenture, a business strategy firm released a study showing 73% of healthcare executives believe that the IOT (Internet Of Things) will cause "disruptive change" to the healthcare industry over the next 3 years, however the study also showed that only 49% of those surveyed believed that their companies' leadership knew what it could mean for their organization.

Click here to read more about how IOT could cause disruptive change.


Home Care and Hospice Growth Set to Rise to Accommodate The Massive "Baby Boomer" Generation

In generational theory, baby boomers are defined as people born after World War 2, between 1946 and 1964. There are currently over 77 million Americans in this category, a significantly high population when compared to other age groups. In fact, this age group is currently the second largest age group in America after the millennial generation. In essence, these are people who are currently between the ages of 55 and 70. They have either retired or are due to retire within the next decade. In the next few years, this massive group of people is going to need long-term home care or hospice care within the next few years and have a massive impact on Medicare and Social Security in America.

Click here to read more about how the home care and hospice industry is set to grow due to the massive Baby Boomer generation.


PR In The New World Of HealthCare

In today's world of information and communications flowing freely through the digital devices, it is important to remember that whether you are using it for promotions, PR, or simple social media, when information lands somewhere it is important to keep some things in mind that can help make or break the trust and credibility factor for your healthcare organization.

Click here to read more about PR in the new world of healthcare


Hiring The Right Medical Office Manager

Going through the hiring process for any position in a company can be a time consuming, frustrating, and tedious process. However within the medical field, finding the right office manager is an extremely important facet to just how smoothly an office will function. Since the tasks of office managers can vary greatly from day to day and month to month, the importance of finding somebody who has great capacity to learn becomes one of the most important priorities. But it's not the only one you should consider when finding the right medical office manager.

Click here to read more about hiring the right office manager


Effective Communication Tips For Hospice And Palliative Care Workers

Effective communication is the cornerstone of any relationship. Marriage, friendships, co-workers, even business relationships rely on some basic principals that we as humans must use to establish and maintain healthy relationships.

Click here to read more Effective Communications For Hospice Workers


Effects Of The HITRUST Program

The US Healthcare and Medical Industry continues to increasingly rely on evolving technologies to store, manage and transmit data. As a result, compliance has become more complex to manage. There are dozens of data security requirements from federal, state and third party agencies that makes managing compliance a daunting task. Organizations are not only required to demonstrate compliance but ensure that they are trustworthy. Without a doubt, the industry needed a clear, efficient and secure system to manage data security compliance.

Click here to read more about HITRUST



With all the complicated regulations and rule sets surrounding cyber security, HIPAA laws, state and federal laws, as well as new regulations hitting the market seemingly by the year, a collaborative effort was conceived to create a framework to make the process of compliance much more digestible and scalable with each individual covered entity and business associates.

Click here to read more about HITRUST


Healthcare – Who’s Hiring The Most?

No one will ever forget the most severe recession in modern times in 2007. When 2010 came around, there were 8.6 million less jobs than at the beginning of the recession… and those numbers could have gone way higher if there weren’t growth in health care employment. It actually took until 2014 for non-health job numbers to get back to where they were before the recession.

Click here to read more about who's hiring in healthcare?


DOJ Settlement Focus On Patient Safety

The healthcare industry has gone through a drastic transformation in the last few years. The industry is quickly moving away from a fee for service reimbursement model that reduces costs since it no longer pays providers on how many services they perform. And this move also improves the overall value in the industry by improving outcomes, quality, patient engagement, continuum of care and, most importantly, the safety of patients. Now the industry is focused more on value-based reimbursement.

Click here to read more about the DOJ Settlement focusing on Patient Safety


Maintaining Occupational Wellness

A physician knows that being dedicated and committed to the job means working long days and lots of hours to service patients. Because physicians work so hard, they often experience burnout, which is a combination of complete and emotional exhaustion, low personal accomplishment and depersonalization. Burnout among physicians is on the rise, with more and more physicians admitting to the feeling. When a physician is experiencing burnout, it can really impact their career, cause medical errors, and can even lead to substance abuse.

Click here to read more about maintaining occupational wellness


How Cerner Won The Biggest EHR deal ever…TWICE

Electronic Health Records (EHR) is a big deal in the health industry and Cerner is one of the biggest names in the business and luckiest, given they’ve landed another huge deal! Back in July 2015, the company (along with bid partners Accenture and Leidos) scored the highly sought after DoD Healthcare Management System Modernization contract just two years after it was first announced back in 2013 by the U.S. Department of Defense.

Click here to read more about how CERNER won 2 big EHR Deals - twice!


Healthgrades Names Top 1000 Hospitals

During an 8 year data gathering period, Healthgrades was able to identify several factors that led to a patient survey participant to say "Yes, I would recommend this hospital". Not surprisingly, the findings pointed toward hospitals and healthcare practitioners that had higher grades of communication between patients and doctors and the hospital staff. Healthgrades evaluated 13 different indicators across the overall patient experience in order to quantify their findings.

Click here to read more about the top 1,000 hospital grades in 2017


Customer Service Shifts In Healthcare in 2017

The internet has created new shifts in many industries and services across business world, but non more prevalent than the shift in how customer service is seen in the healthcare world. Not long ago, patients seemed to be at the mercy of their current provider. Questioning the medical abilities and theories of their current doctor could result in the doctor showing their patient the door.

Click here to read more about customer service shifts in healthcare in 2017


Considerations For EMR Migration

If your office is looking into converting to a new EMR, you’ll have to figure out what data you’ll want to move over and how much of it. If you want to migrate all of your data, know that it will cost you – both money and time – and in many cases is completely unnecessary. But on the other hand, you don't want to move over too little data, which can mean spotty records of patient history and even violate legal requirements.
So what should you do?

Click here to read more about considerations for EMR migration


Reputation Management For Medical Offices

As a business, your reputation matters tremendously. Thanks to the digital age, people can leave behind reviews about your practice online on sites like Yelp, and more, allowing potential customers to see how well your service fare with current patients. And a good reputation is key to a successful business because word-of-mouth marketing is how you’ll increase your patient intake.

Click here to read more about reputation management for medical offices


Quality Control In Medical Answering Services / Call Centers

Quality control is one of the most important functions of an answering service. In fact, if you run across an answering service without a well developed quality control protocol, run!

Click here to read more about quality control in medical answering services


Surviving An EHR Outage

Is your office ready for an EHR outage?
Many doctors set plans into place for when their computer systems fail, but not many revisit their recovery/business plans on the regular to see if changes need to be applied, etc. Since we all rely on computers for so much these days, being prepared for failures is vital. And a failure can be anything from short-term power outages, malware attacks, lost Internet connection and more. And if an electronic health record (EHR) system goes down, a practice’s day-to-day business can be seriously interrupted for the worse.

Click here to read more about surviving an EHR outage.


When A Partner Has A HIPAA BREACH

Covered Entities face the daunting task of ensuring their in-house data is secured according to the HIPAA OMNIBUS regulations, which by it's self is difficult enough to tackle and generally requires a dedicated employee or staff to keep them compliant and avoid breaches and ultimately fines. However many smaller practices today rely on third party vendors and EMR software partners to store the medical records and PHI of their patients. This, however, can result in some unwanted liability.

Click here to read more.


Review of the American Medical Association

As one of the largest physician lobbying groups in the nation, you are already familiar with what the American Medical Association (AMA) does. But promoting the art and science of medicine and rallying for public health is just some of the things they do. Here are a few more things to know about the AMA:

Click here to read more.


Outsourced Tasks For Small Doctor’s Offices

Even though you wish you could do it all, you really can’t. As a doctor, you don’t want to spread yourself too thin or else you’ll burn out fast. As the owner/manager of a small practice, you already know how much work it takes to get everything done. But before you lose your sanity, know that you don’t have to do it all – you just need to outsource some of the work load and you’ll be able to continue running a successful practice without going crazy.

Click here to read more.


Challenges for Healthcare Executives In 2017

Healthcare Executives have many unenviable tasks on their plate during the 2017 year. From IT, financial's, to healthcare model redesigns, the issues seem almost endless and in an ongoing evolutionary spin cycle. Below are a list of things that executives from HealthCare Executive Group have put together as the top 10 things considered to be highest on their priority list.

Click here to read more.


Cannabinoid-Based Drug Pipeline Could Be A Promising Solution

Cannabis, aka marijuana is currently labeled as a Schedule I agent in the United States, which means it’s a drug that’s been classified as for potential high use and isn’t exactly accepted for medical use in the eyes of many. However, many cancer patients and those with other illnesses find that cannabis helps them with pain and other side effects from their condition.

Click here to read more.


Top 5 Mobile Apps For Doctors

We live in a digitally driven age and that means you most likely use your smartphone or tablet for a lots of things for your personal life. But did you know that these devices could be very beneficial for doctors, too? Similar to how apps can help with your health, apps aimed for doctors can help with your job and practice. Here are a few apps that doctors should download on their devices:

Click here to read more.


Small Doctors Office Marketing Tips

As a small business owner, you quickly realize how many hats you have to wear when you’re first starting out. As a physician, you know what you need to do to help patients, but all other aspects of the business might be new to you, especially marketing your small practice to the community, which is why we’ve compiled some helpful marketing tips. Stop worrying about having enough patients because if you follow these tips, your daily schedule will always be full:

Click here to read more.


Pricing Philosophies of Medical Answering Services

When searching for a medical answering service, you have no doubt seen and have been attracted to the low priced options ($19.99 per month) or flat-rate prices regardless of volume. Although this appears attractive simply because all of us want to decrease cost, the issue with many of these services is quality, reliability, and accuracy.

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Healthcare Bloggers and Youtube Channels to Follow.

Nowadays there are youtube channels and blogs of just about every topic imaginable. Healthcare is no different. Here are some of the most notable bloggers and Youtube channels you need to be following in 2017.

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How To Hire The Best Doctors and Nurses

The key to a successful practice is its recruitment and retention, which is why it’s important to hire the best doctors and nurses available. Having a highly skilled workforce is what will set your practice above the rest, so here are some best practices on how to have those sorts of medical professionals on your team.

Click here to read more.


What Repealing Obama-Care Could Mean For Medical Organizations.

While Americans are divided on how President Trump should handle the Affordable Care Act known as ObamaCare, there are even more divided opinions on what, if any new changes will effect doctors and their medical organizations. While President Trump has long touted a "repeal and replacement" plan during his presidential campaign, there are many questions and issues that have risen as there are people who are effected by Obamacare in some way.

Click here to read more.


Strategies For Hospitalists To Improve Communications

Hospital settings can get pretty chaotic depending on the department, but nonetheless, communication still has to flow smoothly and efficiently. Everyone from admins, to managers, nurses and physicians need to be on the same page as it relates to their patients, which is why a communication strategy needs to be created in hospital settings. Using technology is the easiest way to better communicate in hospital settings with primary care doctors, nurses, specialists and nurses so that it’s more routine and effective. And it doesn’t even have to be ultra-high technology, just a more logical use of existing technology so that communication flows better. Here are a few strategies that can help hospitalists improve communication:

Click here to read more.


Social Media Best Practices For Doctors

For most professionals, social media has now become the norm through which we can communicate, learn, promote, and begin or end conversations with people we may or may not even know. The medical profession is no different. Many doctors now choosing to voice their opinions on twitter, creating You Tube videos discussing the latest breakthrough treatments or diagnostic testing they are now using. This of course is a two-way dialog with people whom the doctors hope will become future patients. There is of course some do's and don't to how you may want to utilize social media, especially in the HIPAA compliant world we all now live in.

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Important Communications Practices For Hospitals

There are many factors that go into a successful hospital program, but one that every great hospital shares is communication. After all, communication is fundamental in all human relationships and even more important in business settings like hospitals. In order for a hospital to be successful there needs to be open communication between hospital admins and management and the primary care physicians. There needs to be a structured plan of communication in place for all parties to understand their roles, requirements and the channels of communication. Here are a few important communications practices for hospitals if they want their program to be successful:

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Why You Need An Answering Service In 2017

Do you know how you’re going to make 2017 the best year for your business? You most likely have a plan of attack, but does it include having a phone answering service? Probably not, but there are some many advantages to outsourcing business calls to a phone answering service and here are a few reasons why you need to make it happen for your business in 2017:

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Emerging Healthcare Trends To Look For In 2017

It’s time to usher in a new year! So what will 2017 have in store for the healthcare industry? Well, the election of Donald Trump definitely has people on their toes as they anticipate what his first year in office holds. It will for sure be a new era for the healthcare industry under his reign, given the industry has already spent quite a number of years adopting to the Affordable Care Act. Here are some trends for the industry in 2017:

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Using New-Years To Review HIPAA Regulatory Issues Within Your Practice

New Years is typically seen as a time to start something new, a fresh slate. Many individuals utilize this time for some self-reflection and improvement. This has been seen as a great time to not only look for self improvement, but a time for businesses to do some looking in the mirror as well. For many medical and healthcare practices, HIPAA has become a standard issue where regulation and self-monitoring have become a reality and a necessity to evaluate.

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Using An Answering Service As A Customer Service Differentiator

These days, it’s all about personalized customer service. Customers know that their opinion, buying power and requests matter to businesses and want individualized attention or else they’ll just give their business to your competitor. Customers expect experiences that are tailored to their individual needs or else they’ll stop choosing you as their brand/business of choice, which means you better listen or else you’re lose your loyal customers.

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5 Tips For Finding A Great Answering Service Company

You’ve done your research, ran the numbers and have settled on the fact that your practice could use a bit of extra help when it comes to the phones, appointments and off-hour calls and are now on the hunt for a reliable answering service company. But with so many options out there, how do you go about figuring out the best company for your practice? Easy, simply read our tips for finding a great answering service company!

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Why Hiring A HIPAA Compliant Answering Service Is Important

Any healthcare professional knows that you have to follow HIPAA rules and regulations or else you get fined and can put your practice/job/profession in jeopardy. And even if you hire freelancing staff like answering service companies, they, too, must be HIPAA compliant. If not, you and your business can be in big trouble.

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How To Keep Patients Engaged During The Holidays

We’ve just got done with Thanksgiving and we’re on the fast track to Christmas, which means your office might become slow as everyone is too busy getting ready for Christmas and other holidays during this time to go to the doctors. But this isn’t always the case; some offices are busy since many are getting sick with colds and flus this time of year, which will keep your office’s business on track until the end of the year. But if your office is usually slow around this time of year, you’ll want to make sure that you keep your patients engaged and here’s how:
Take advantage

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Downsides Of In-House Call Centers

Thinking of creating an in-house call center? You might want to rethink that because despite what you’ve heard or know, having an in-house call center isn’t always best for business. In order to run a successful business, you’ll need to expand your customer service division to handle the growing inquires from customers. It’s only natural to think that an in-house call center would be cost effective, but thanks to the digital age, that’s not you’re only solution.

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3 Ways To Minimize Staffing Challenges During The Holidays

The holidays are fast approaching, but the big question is, have you prepared your practice for them? Your business might be really busy this time of year, which might make it hard to allow people the time off they request to be with their friends and family. Don’t be a Scrooge boss and instead prepare your practice for the holidays with some tips on how to minimize staffing challenges:

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5 Ways Medical Professionals Can Avoid Getting Sick During Cold And Flu Season

With cold and flu season officially upon us, chances are you’ll see lots of patients who will come in trying to get relief from these two illnesses. But since you’ll be around sick people all the time, how do you avoid getting sick? After all, your patients need you to help feel better so the last thing you want is to get sick yourself! Here are some tips on how to boost your immune system to avoid your chances of catching a cold or the flu this season:

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How A Medical Answering Service Can Improve The Bottom Line For Medical Organizations.

Are you still on the fence about hiring a medical answering service for your private practice? Well, did you know that an answering service could actually increase revenues? Yup, you read that right! A medical answering service can save you money and help increase customer retention, leading to more revenue, here's how:

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How Hospitals Can Improve Communications

Communication is key to a successful business, especially in the medical field. The flow of communication between staff and patients or doctors and staff is very important for an efficient hospital so when communication breaks down, so does business. Staff, doctors and patients all become flustered, armed with information that is either wrong or isn’t readily available, causing problems at all levels. Trying to figure out whom to contact and then trying to actually speak to someone on the phone can be frustrating for all parties involved.

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5 Ways An Answering Service Is Helpful During The Holidays

The holidays are fast approaching! First it’s Halloween, then Thanksgiving and before you know it, Christmas and the New Year! That means a lot of your employees will be asking for time off and your patients will hurry in to get the most of their medical benefits before the year ends, placing end-of-year stress on your practice. But don’t fret! Help is just around the corner when you have a medical answering service there to help! Here’s a few ways an answering service is beneficial to your practice this time of year:

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Traits To Look For In An Answering Service For Doctors

You already know how important it is for your office to have an answering service, but do you know what to look for in a quality provider? As a doctor, you’re one of the busiest professions around and you need to make sure that your practice is running efficiently and that your staff is more than competent to handle patients and your office. The last thing you want to worry about is a third-party service that’s supposed to help make your office run smoothly, which is why you need to make sure that you invest in the right service. Here are a few traits you need to look for in an answering service:

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Steps To Ensure Software Patches for HIPAA Are In Place

Because of the strict rules and regulations put for HIPAA compliance, patch management has become a popular term for security and IT people. Before, many systems were never really updated and once installed and deployed, never really thought of again. But because of worms and other malicious code that targets vulnerabilities in unpatched systems, many now tuned into the importance of software patches to keep information safe. Patch management is a very critical issues these days, but the truth is that practical solutions aren’t always easy to come by.

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Training New Medical Staff In Patient Communications

Communication is key in all aspects of life, but it is extremely important when dealing with patients in a medical setting. Effective communication with patients is important when it comes to patient-centered care in any type of health care setting, thus effective training is key to excellent communication. But sadly, that is still lacking in some health settings, with staff not properly equipped with the right training or knowledge on how to communicate with patients.

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The Importance of Answering Service Coverage During Holidays

Are you counting down to the holidays? Chances are your employees are too and that means they are going to be calling out and using their vacation days. So what is your office going to do when your regular staff is on vacation and when you don’t have anyone to cover for them?

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Un-Patched Software Can Land Your Organization Huge HIPAA Fines

HIPAA compliance is important for any medical-related business. Any transgressions found can lead the organization in hot water and result in major fines. But what many organizations seem to forget is that since everything is done digitally, they must make sure that their software is running correctly or it can hinder their HIPAA compliance. This is a matter that many think of when they are evaluating their HIPAA compliance.

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Many Pharmaceutical Companies Are Outsourcing Their Medical Communications

Outsourcing is a common practice in business. Not only does it allow a business to save money by having an agency do the work for them, but it also allows them the peace of mind that the work they need done is being completed by professionals who are experts. A new study coming out of Cutting Edge Information has found that 5 1% of pharmaceutical companies’ global departments actually outsource many of their medical affairs activities and work, compared to only 24% of U.S.-based departments (and 8% of country departments).

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Why Hospitals and Health Care Systems Are Moving to Outsourced IT Functions

IT outsourcing is nothing new in business, but these days, it seems that more and more hospitals and other health care systems are now outsourcing these functions. It turns out that practically ¾ of hospitals are now doing this according to a survey by Black Book. Many feel that looking outside of their organization for IT support and services, including service des, network infrastructure, hosting, and even full IT departments, is better for their business and bottom line. They have problems that they can’t deal with internally and find it better if they outsourced it to others.

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The Importance Of Staff Development In Hospice and Palliative Care Organizations

In order to have a successful business, you’ll need quality staff to help run the everyday operations, which is why you should invest in staff development. A trained staff translates to a more efficient staff that knows what they’re doing and can help your business grow and continue to be successful. And this is even more important in hospice and palliative care organizations where customer service is key to success.

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Why You Should Use An Answering Service As Part Of Your Business’ Disaster Back-Up Plan

Does your practice have a back-up disaster plan in place?
Many would respond a clear “no” since it’s not something they readily think of. Preparing for a disaster means you have to think of the future and the unknown and most are too occupied thinking about the present. But in order to ensure your practice’s success in the future, you should have a back-up plan so that you can make sure you have business continuity during such an event. Because anything can happen, it’s important that you set up an answering service.

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Important Items To Consider For Dental Offices Outsourcing An Answering Service

Dental offices are no different in the eyes of HHS than any other medical or healthcare organization. Therefore there are some important factors that you must consider when choosing to outsource to a third-party medical answering service. Take a look at some of the most important items to consider.

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What Is A HIPAA Breach And When Do You Need To Report It

If you work in the healthcare industry, you are most likely familiar with HIPAA and go to great lengths to make sure that your business is compliant with all the rules and regulations. But for those not familiar with it should be up to date on the healthcare regulation that everyone in the industry must follow.

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The Need For Proper Patient Driven Care

Sometimes, doctors don’t always provide the best patient care. With so much work, patients often suffer as docs make them wait, ignore what they want and say or rush through an exam. Then they over charge for the care and the patients are left with a horrible experience. Customer service within the healthcare industry isn’t the greatest and patients know this.

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How To Streamline Communication With Patients

Communicating with your patients is key to a successful practice. Without the right communication, patients can grow frustrated, angry and tired, causing them to seek medical services elsewhere. Instead of losing key clients, your practice can easily streamline communication with patients by obtaining a medical answering service. This allows patients to voice their concerns, get appointments and talk to a live person even after hours, which will enhance their confidence in your practice.

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Could your Medical Answering Service get you fined by HIPAA?

For years, PatientCalls has been echoing about the vital importance and liability of the answering service's role acting as a HIPAA Business Associate (BA) for the protection of your patients' Personal Health Information (PHI). And since the Omnibus Ruling in 2013, the importance of a Covered Entity (CE) partnering with a responsible business associate, like PatientCalls, is even more crucial to your medical organizations livelihood.

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Using a Medical Answering Service For After-Hours Patient Care

Within the majority of all medical offices, the phone doesn’t stop ringing just because it’s after 5pm, the weekend, or a holiday. Your Patients tend to call at all hours of the day and night, which makes it vital for a practice to have a plan to communicate with your patients 24 hours per day in order to maintain the proper level of patient care.

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Growth and Role Of Non-Physician Practice Administrators

Hospital Medicine Groups have expanded and grown larger in recent years and because of that growth you can now expect to see more and more non-physician practice administrators than ever before. Not long ago, you wouldn't see any non-physician management support at all and if you did, it was maybe a part-time clerical admin to do the small stuff around the office. Click here to read more.


The Evolution Of Messaging Within The Healthcare Industry

Like everything else, the healthcare industry has changed over the years, continuously evolving to meet the demands and needs of today’s patients. Thanks to new technology advancements, there are new ways to treat certain ailments, new ways to treat payments and new communication standards and norms. Click here to read more.


Keys To Finding The Right Medical Practice Consultant

As a hospice organization, you know how important it is to have someone answering phones at all hours of the day. You never know when a patient might need to come in or what other emergency someone has. After all, you want as much business as you can handle and those late-night calls add up to needed business for your hospice organization. But not all can afford full-time staff to answer these calls at night so they instead opt to hire a third-party answering service to take messages or transfer any incoming calls for any on-call hospice staff. . Click here to read more.


Tips For Optimizing Communications After Hours For Hospice Organizations

As a hospice organization, you know how important it is to have someone answering phones at all hours of the day. You never know when a patient might need to come in or what other emergency someone has. After all, you want as much business as you can handle and those late-night calls add up to needed business for your hospice organization. But not all can afford full-time staff to answer these calls at night so they instead opt to hire a third-party answering service to take messages or transfer any incoming calls for any on-call hospice staff. . Click here to read more.


Why Optometrists Should Use A Third-Party On-Call Answering Service

Medical emergencies can happen at all hours of the day and night. Patients these days want access to their doctors all the time, which is why many are now employing third-party on-call answering services to handle calls at night, as well as offer extra support when lines are busy during regular business hours. Patients find it comforting to know that their doctors really care about their needs and will go the extra mile and provide them with... Click here to read more.


Keys To Developing Patient Loyalty

To help your practice grow and thrive, you’ll have to have loyal patients that keep coming back to you whenever they’re sick or have a health problem. A loyal patient will continue to see you and only you in their time of need, which is important to helping your practice be successful. Patients these days have lots of options when it comes to their general practitioner thanks to technology at their fingertips. Click here to read more.


4 Difficulties Doctors Face When Implementing New Technologies

Thanks to new advances in technologies these days, many of us can easily work on the go, stay connected no matter where we live and get things done wherever we have Internet connection. These new technologies have no doubt made life and business easier and implementing a few of these technologies into how your practice does business can help the way it operates tenfold. But even though you implement all the latest technologies for your practice, you’re not guaranteed that you’ll be the most efficient care provider around, Click here to read more.


The Most Optimized Methods Of Appointment Setting for Doctor’s Offices

If you own your own practice, you probably already know the importance of taking calls and scheduling importance. It’s the bread and butter of your business and the only way to get more patients in the door to your practice. But what many don’t realize is that sometimes the call volume is too large for their regular employees to handle and that they can lose missed calls and patients if they are not answered in a timely manner. Because of this, many practices prefer to have a third-party answer service help. Click here to read more.


The Importance Of Using A Third-Party Answering Service For Home-Care Services.

If you have a home-care business, then you already know how important it is to have someone available to talk to 24 hours a day, 7 days a week. People need home care for a variety of reasons and they’ll need it any time of day, which is why your business needs to make sure that the lines are open day and night. The home health care industry is an urgent industry, where things need to be handled immediately..Click here to read more.


Outsourcing The Right Marketing Mediums For Your Practice

Having your own medical practice might be fulfilling knowing that you’re helping others while flexing your entrepreneurial muscles, but it’s not without its challenges. Not only do you have to care for your numerous patients, but you have to oversee an entire office. Trying to juggle patients, oversee staff and see the practice grow can be challenging, but thanks to third-party companies and services, you can easily outsource some of your practice’s functions.Click here to read more.


4 Difficulties Doctors Face When Implementing New Technologies

Thanks to new advances in technologies these days, many of us can easily work on the go, stay connected no matter where we live and get things done wherever we have Internet connection. These new technologies have no doubt made life and business easier and implementing a few of these technologies into how your practice does business can help the way it operates tenfold. But even though you implement all the latest technologies for your practice, you’re not guaranteed that you’ll be the most efficient care provider around, especially if the technology is not well incorporated into how your practice runs after it’s first implemented. Click here to read more.


How Physicians Can Delegate To Internal & External Resources To Alleviate Time Crunches

Owning your own practice can be very rewarding professionally. Not only do you get to help so many patients, but you get to call the shots and don’t have to answer to anyone (unless you have partners). But owning a practice is not without its cons and many physicians find it hard to juggle work and management. They often find themselves with endless To-Do lists and not enough hours in the day to finish it all. There are just too many interruptions, tasks and not enough time to handle everything the practice needs in addition to dealing with their own patients. Click here to read more.


Doctors Don't Have Business Degrees

There’s no denying it takes a certain type of person to become a doctor. The grueling years of schooling and residency isn’t for the weak of heart and then venturing out and owning your own practice isn’t the easiest thing to do, making medicine quite a respected and admired profession. However, while doctors are quite knowledgeable about medicine, they aren’t as good running a business. After all, they didn’t go to business school.. Click here to read more.


Mobile Device Tips For Physicians

Like everyone else, physicians can be addicted to their mobile devices. However, this addiction stems from on-the-job necessity since they need to reach patients in emergencies or handle practice duties on the fly. Smartphones, laptops and tablets might make it easier for physicians to do their jobs, but if lost, their work and private information can be compromised. To help assess any risks surrounding the use of mobile devices in your practice here are some tips... Click here to read more.


Treat Your Answering Service Like A Partner Not A Vendor

A third-party answering service can be very beneficial to medical practices that do not have enough employees to handle 24-hour calls or the large call volumes that come in throughout business hours. These contracted individuals can help a practice run more smoothly and efficiently. But too often, many answering service contractors are being treated like any old vendor instead of a partner in the practice. Click here to read more.


3 Causes of Stress For Practice Managers At Doctor’s Offices

Practice managers have a lot on their plate. Not only do they have to manage the office for doctors, but they also have to deal with customer service, patients, billing and so much more. Let’s just say that even though the doctor owns the practice, it’s the practice manager that’s making sure everything runs smoothly for business. But running an office is anything but easy and there are many stresses of the job. Click here to read more.


5 Steps To Begin Using An Outsourced Service For Your Medical Practice

Sometimes you can’t do everything in house because of financial and staffing reasons. But just because you can’t hire within doesn’t mean you have to sacrifice quality or customer service, which is why you should think about using an outsourced service for your medical practice. Click here to read more.


Having an answering service take appointments for your practice may have more implications than you may think.

Over the past 15 years of being in the medical answering service industry Patientcalls team has evolved over time and has seen the industry change when it comes to “Appointment Taking” and “Cancellations of Appointments” along with HIPPA rules and regulations for transmitting personal health information (PHI). In today’s medical answering service industry majority of the services offer appointment taking and cancellations in clients portal systems because many think it’s time saved and cost beneficial to them but do not think of the concerns and liabilities involved.... Click here to read more.


3 Reasons Why You Need To Have An Answering Service For The Holiday Season

The holiday season is upon us and that means people are using their vacation days and are trying to get in for last minute appointments. And it’s also winter, which means people are getting sick due to flu season. This can mean an influx of inbound patient calls to your practice or office, but are you ready for it? Here are a few reasons why you need to have a medical answering service for the holiday season:... Click here to read more.


The Importance of Medical Answering Service in Hospice Services

One of the most important aspects of hospice care is the personal touch involved. It is a very stressful time for the whole family when one of their own is declared terminally ill and requires hospice care as there are always questions and concerns that need to be addressed efficiently and immediately. No family wants to call a hospice service for immediate attention and be greeted by an automated answering machine with a bunch of vague options. ...Click here to read more.





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