Any healthcare professional knows that you have to follow HIPAA rules and regulations or else you get fined and can put your practice/job/profession in jeopardy. And even if you hire freelancing staff like answering service companies, they, too, must be HIPAA compliant. If not, you and your business can be in big trouble.
This is why you need to search for a legitimate answering service that is knowledgeable about HIPAA compliance or else you could be putting your practice at risk. Not just any call service will do. Think about it; your patients are providing their personal information to someone over the phone that is hired to act as an extension of our business, so why wouldn’t you want someone that follows all rules and regulations?
Avoid any hassles or trouble by dealing with a HIPAA compliant answering service and make sure you do your due diligence to make sure they are really compliant and not just claiming they are. Know that there is no such thing as an official HIPAA certification, even though there might be courses, there is no official certification, which should be your first red flag when dealing with shady answering call companies. Make sure you probably vet each potential answering service business you inquire about. Ask them about their current customers, how they train their agents and about their HIPAA compliance. And don’t feel shy about asking them to send over any training material they give their agents and a rundown of their own HIPAA program.
You’ll know a good call center if they have detailed HIPAA training. These sorts of quality centers are all about ongoing training to comply with the law and make it a point to educate their new hires on everything related to HIPAA. Also try and look for one that doesn’t just comply with HIPAA because it’s the law, but really care about providing you and your patients with the best customer service possible.
So remember to ask important questions to really know if the call service company is truly HIPAA compliant and not just fast talking you into getting your business!
PatientCalls has been a leader in the medical answering service field for over 15 years providing answering services with top rated quality and expertise to those in need of optimizing their organizations’ time and communications. Call PatientCalls today and ask for more information regarding our 14-day risk free trial and custom flat rate monthly price plans.