As a hospice organization, you know how important it is to have someone answering phones at all hours of the day. You never know when a patient might need to come in or what other emergency someone has. After all, you want as much business as you can handle and those late-night calls add up to needed business for your hospice organization. But not all can afford full-time staff to answer these calls at night so they instead opt to hire a third-party answering service to take messages or transfer any incoming calls for any on-call hospice staff. If you’re looking for a third-party agency to handle these late-night, after-hour calls, here are some tips on how to optimize communications so that you hire an agency that best fits your hospice:
Taking referral calls
A telephone answering service can hand any referral calls that a hospice will receive during on and off hours so that any referrals won’t go unmissed. These types of calls are important to a hospice’s bottom line since it provides it with new patients. Losing out on referral calls can compromise the hospice’s financial future.
Being available 24/7
The hospice industry doesn’t sleep and having someone on call all day and night will provide future and current patients proper care 24/7. Having coverage at night and on weekends and holidays provide the hospice the chance to better serve its customers.
Handling specialty calls
Some third-party answering services will do specialty calls and this can provide much needed comfort and reassurance for patients. These calls can include pain assessment calls, safety calls and follow-up calls, which provide patients with assurance that the hospice cares about their health and are interested in them as a human and not just as money.
Fast and prompt call response
Many times, you’ll get anxious callers that don’t want to have to wait until the hospice’s staff can answer the phone in the morning or can wait long when wait times are long. To help ease their stress and frustrations, an after-hours provider can quickly answer any incoming calls to help those get in touch with an actual person instead of leaving a message on a machine.
PatientCalls has been a leader in the medical answering service field for over 15 years providing answering services with top rated quality and expertise to those in need of optimizing their organizations’ time and communications. Call PatientCalls today and ask for more information regarding our 14-day risk free trial and custom flat rate monthly price plans.