Sometimes, doctors don’t always provide the best patient care. With so much work, patients often suffer as docs make them wait, ignore what they want and say or rush through an exam. Then they over charge for the care and the patients are left with a horrible experience. Customer service within the healthcare industry isn’t the greatest and patients know this.
Horrible customer service basically undermines the trust the medical field provides. Patients need to trust doctors with their care and yet they’re getting treated badly. This in turn makes them question doctors and the industry as a whole. What was once a respected industry is know being turned to shame because of poor patient care and customer service.
Care should always be patient-centered. Doctors need to put their patients first and not the payment first. It’s undeniable that the cost of care is so expensive in the United States is due to the fact that doctors just want to get paid wherever they can with unnecessary things like medications, procedures, and services. And this unnecessary care is not patient-centered as the industry likes to think. Instead true patient-centered care should be”
- Focused on lessening the risk of problems
Doctors need to fix the problem and not put patients in risk of more problems. They need to address the problem a patient has without automatically doing unnecessary procedures. Instead they need to first listen to the whole story so that they have all the facts before they go and start testing. But the same is true of testing and treatment, meaning doctors must provide something that will decrease the person’s risk instead of increasing it. All care should be initiated with the patient and their well being at the center of it all.
- Focused on improving a patient’s quality of life
People seek care to want to feel better and yet sometimes they leave a doctor’s office still in pain. They might go to the doc’s office for a painful knee, get an x-ray and then be told nothing is wrong. Yet they still leave with the pain. Testing and treatment should help improve a person’s quality of life and the patient should leave the office feeling better than when they originally came in. And improving their quality of life starts with the appointment. Making things easier for patients to contact you, even after hours, will improve their quality of life and make them trust you more.