One of the most important aspects of hospice care is the personal touch involved. It is a very stressful time for the whole family when one of their own is declared terminally ill and requires hospice care as there are always questions and concerns that need to be addressed efficiently and immediately. No family wants to call a hospice service for immediate attention and be greeted by an automated answering machine with a bunch of vague options. Therefore, if you operate a hospice service or care facility, the last thing you want is to put the grief-stricken family through more distress in just trying to speak with someone. However, you face the same struggle as many other businesses in which your time required seems to exceed the hours in a day. In addition, the cost of hiring more full time and part time staff posed seperate challenges for you.
The answer would be to partner with A Hospice Answering service which can add the required personal touch for a fraction of the cost of a full time employee while providing your patients with professional as well as consistent triage care.. A well as enabling you to focus more on increasing your business and maintaining proper levels of patient care. This type of answering service usually employs highly trained telephone representatives who are knowledgeable about the circumstances surrounding hospice care and will be able to provide the correct information to your patients and their family while keeping you and your staff abreast of situations that require immediate attention. With a hospice answering service, none of your calls will get missed any more..
Here are some key points to keep in mind;
- Professional service: Since almost every call to a hospice is from a grieving family member, presenting a professional image is a must while guaranteeing patient care is a requirement. This will prove to the concerned family that their close ones will be in good hands and they will receive the proper care.
- No extra staff/cost cutting: When you use a professional hospice answering service, you will not need any additional staff to receive phone calls. Moreover, the services are offered at much lower costs than what you would incur when you hire staff yourself. With a hospice answering service, you can contain your administrative costs and utilize your funds on providing better care for the terminally ill and growing your business.
- 24/7 answering service: When providing hospice care, you need to alert and ready to provide service at a moment’s notice. There is no telling when a family may need you. That is why using a 24/7 hospice answering service is recommended. You’ll have peace of mind in knowing that a wide range of issues will be attended to 24 hours a day, 7 days a week, and 365 days a year. Your own quality of life is also a high priority which will allow you to properly provide a better quality of life to your patients and their family members.
- Technology: Keeping up with the communication industry can be expensive and time consuming. In the hospice industry, your top priority is your patient and you cannot afford to spend $1,000’s to maintain the latest communication technology. Most Hospice Answering services work with the most up-to-date technology and hence you won’t have to worry about the communication part in your services.
One last thing you need to make sure before you choose a Hospice answering service is that your patients’ information is safe, i.e. the answering service must be HIPAA compliant. If you violate any of the HIPAA regulations, whether knowingly or not, you are considered liable and face the possibility of heavy fines and in some cases even jail time. This is why it is very important to do your research and hire a HIPAA Compliant Answering Service.
There are several benefits of hiring a HIPPA compliant Hospice Answering service. Any communications from your office to your patients or from your patients to your office will be encrypted and hence you will be regarded as a reputable Hospice Service Provider who operate in accordance with the law. Moreover, when you hire a HIPPA compliant answering service, your patients’ sensitive information will be handled by highly trained professionals and all patient information will be handled with utmost care and confidentiality
Outsourcing your Hospice calls to the proper answering service will help you stay organized and provide a better service and quality of life. More and more Hospice Service Providers are switching to Hospice Answering services because of the several benefits it provides. Most Hospice Answering services provide a customized service based on the requirements of each provider.We suggest you start with PatientCalls’ Hospice Division.