Quality control is one of the most important functions of an answering service. In fact, if you run across an answering service without a well developed quality control protocol, run!
At PatientCalls we take sales calls every week where the prospect lists “poor quality” is the number one reason they are leaving their current answering service. Even above pricing as the number one reason. Especially considering the sensitive information our agents are taking, being a medical answering service, quality is of the utmost importance.
Our philosophy around quality control was built in order to retain our clients as long as possible. We do not churn through accounts like many other services do. We are after long term relationships and that is built upon trust. Trust is built by having high quality services.
You can read here about our comprehensive quality control procedures here.
Another important factor regarding quality control of a medical answering service is who is actually doing the monitoring. The best possible solution would be finding an external 3rd party QA company or person who will be impartial in their ratings. This alone helps build a trust factor with our clients knowing any possible issues are not just swept under the rug.
Please call us today to get more information on our Risk Free Trial of PatientCalls Medical Answering Services – 866-333-7922.