Communicating with your patients is key to a successful practice. Without the right communication, patients can grow frustrated, angry and tired, causing them to seek medical services elsewhere. Instead of losing key clients, your practice can easily streamline communication with patients by obtaining a medical answering service. This allows patients to voice their concerns, get appointments and talk to a live person even after hours, which will enhance their confidence in your practice.
And when there’s an emergency, the last thing a patient wants to do is leave a message or be on hold. And since emergencies can happen any time of day or week, your office is most vulnerable when there isn’t a doctor available during work hours, which is where an answering service will come into play.
A medical answering service can act as a vital extension of your practice and provide patients with ease of mind all hours of the day. They can help answer calls during the day when your phones are busiest and pick up calls on weekends or late at night when there is no one available at your practice. It can even replace a receptionist in your office entirely, saving you money in the long run! Operators can schedule appointments and do appointment reminders, as well as help out with other logistical details for your practice.
But the most beneficial aspect of having a medical answering service for your practice is that patients will be able to reach you when there’s a crisis. For them, a human voice is reassuring and affirms their faith in your practice. A trained operator will help assess the situation and determine if it is an emergency and then route the call back to the doctor. And they can easily not any symptoms and offer basic information on how to alleviate symptoms until they can get an appointment.
Since there is so much competition in the medical sector, it’s important to set yourself apart from the rest by providing excellent customer service and having a medical answering service is one such way to please patients.