FAQ category: HIPPA

Is alpha paging and/or numeric paging HIPAA compliant?

No. Any traditional transmitting method like alphanumeric paging is not considered secure, therefore NOT HIPAA compliant. This is due to the absence of encryption and password protection of PHI being electronically transported. Some answering services and medical offices in fear of losing this antiquated technology have revised their policies to only allow for the transmitting patient …

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Does an answering service have to be HIPAA compliant?

Yes. Your organization, defined as the covered entity, hires the answering service to capture PHI verbally and to store and transmit PHI in an electronic form, defined as ePHI. The Final Omnibus Ruling provides specific requirements for handling and transmitting ePHI.  Therefore, all medical answering services that store and transmit protected health information (PHI/ePHI) must maintain …

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