Thinking of creating an in-house call center? You might want to rethink that because despite what you’ve heard or know, having an in-house call center isn’t always best for business. In order to run a successful business, you’ll need to expand your customer service division to handle the growing inquires from customers. It’s only natural to think that an in-house call center would be cost effective, but thanks to the digital age, that’s not you’re only solution. Many are opting to forgo in-house call centers with their own full-time employees and going with virtual assistants or answering service companies..
In-house call centers will require you to spend money to acquire and maintain a new call center, meaning you’ll need the right equipment and a designated space to place all your new customer service reps. And you’ll have to dish out even more money to install the right technology to do it all and keep it up to date. Then you’ll have to hire and train customer service reps, managers, IT personnel and any other positions related to customer service. You’ll have to provide these new employees with benefits and pay taxes on them, adding to the cost of having an in-house call center. Additional costs may include maintenance contractors, utility bills and insurance, adding to the expenses.
But there’s more: adding an in-house call center can wreack havoc on your business since you’ll have to take the time from other important matters to figure out how to integrate it all into your existing business structure.
The more cost efficient way of handling the growing need for more customer service reps is to outsource it to a specialty answering service company that will act like an extension to your business. These companies have dedicated reps that are multilingual, have the proven skills needed to interact with your customers and are trained to handle any needs for your business. And the best part is that they can be available any time of the day, night or week so that your customers always reach someone.
So when it comes to making the right decision, skip an in-house call center and outsource it to professionals to provide quality customer service and save money for your company!
PatientCalls has been a leader in the medical answering service field for over 15 years providing answering services with top rated quality and expertise to those in need of optimizing their organizations’ time and communications. Call PatientCalls today and ask for more information regarding our 14-day risk free trial and custom flat rate monthly price plans.