You may have heard of the term outsourcing before. If you haven’t, outsourcing is a process where you hire somebody to do your job for you so you can concentrate on things that have higher priority, or things that are more worth your time.
If you are operating a small or medium-sized business, chances are you take phone calls yourself. But as you move forward, there will come a time when you need to start considering whether you need to hire someone who will take these phone calls or not.
Here are the six signs below:
You need to focus on other aspects of your business
Picking up the phone means you need to be on standby. You will never know when the next caller will place a call, and this can take so much time off your daily work schedule.
Most of the time, inquiries are very basic, and you can pass this job to someone else. Instead of just sitting behind the desk, you need to focus your efforts on more meaningful activities such as managing your business or planning marketing strategies.
You are not getting enough sleep
You cannot be a jack of all trades. In some cases, you may have business hours past your 8-hour work day. You need to rest, but you can’t because you need to answer calls. You need to wake up and answer calls and ensure that your customers received appropriate responses.
The sad thing is that once you wake up, going back to sleep can be difficult. That phone call jolted you, and now you want to work instead of going back to sleep. This routine will damage your health over time, and you are not doing yourself a favor if you continue at this.
You are spending more time talking on the phone
As a business person, you need to spend more time on productivity and quality. Answering phone calls is not productive. It is a menial task, and it does not really add that much value to your business as far as making profits is concerned.
While it is important, you need to set this aside by passing it to someone and spend more of your time managing your sales, store activities, marketing, and client relations.
You need more sales
There are telemarketing experts out there who can do a better job than you. Apart from hiring someone who will answer phone calls, you need somebody how will look for leads by cold calling.
Hire an expert who has years of experience doing this, Make use of his time searching potential customers and calling them to let them know what you are offering.
You need standardized support for customers
If you let all your employees answer the calls, they might give different answers. Since you cannot do it yourself, it is best to hire someone and teach her to understand your standards, pricing, and your overall business process.
This way, this person can provide the same high-quality customer service and support, making your customers satisfied for having their inquiries answered professionally.
You need your employees focused on the job
Employees must have certain areas of expertise. While job rotation is highly recommended, there must be specific individuals who are assigned to specific tasks per day.
Hire an answering service and improve your business process. With people behind the phones, you can concentrate on what matters most, your business activities, and you can expect to improve customer experience because the phone service is standardized, professional, and valuable because these people can cross-sell, up-sell, and close deals.