Sometimes you can’t do everything in-house because of financial and staffing reasons. But just because you can’t hire within doesn’t mean you have to sacrifice quality or customer service, which is why you should think about using an outsourced service for your medical practice.
Instead of feeling inadequate because your practice is understaffed and you can’t bring on more people, simply rest assure that you can outsource that need so that you can run a profitable and efficient practice without having to pay a fortune. With so many outsource companies out there, it can feel quite overwhelming as you try to find the right one to hand what you need – whether that’s payroll, coding audits, answering service, transcription, bill collection or more. If your practice is looking to outsource for a specific type of work here are a few things you should know.
Since there are many vendors out there, it’s best to select one that’s established and has positive reviews from other companies that have used their services before. This will ensure that you get quality work thanks to their proven track record. Not only should you ask for references, but make sure to reference them to find out more about the vendor and the type of work/service they provide.
Be clear on your expectations so that you can correctly voice what you want from the vendor. You should also be able to compare them to the vendor’s services and what they can deliver for your practice.
The key to a great relationship is communications and it’s key when working with a vendor you are outsourcing work to. Talk about how communication will go back and forth between your practice and their company and who the point person or account rep will be.
Be clear on what measurable outcomes you want achieved while working with the vendors so that their performance can be monitored against an agreed upon benchmark.
Call Your Lawyer
Once you’ve chosen a vendor, contact your lawyer to make sure that everything in the agreement is find to protect your practice’s interests and ensure that you understand the agreement.
PatientCalls has been a leader in the medical answering service field for over 15 years providing answering services with top rated quality and expertise to those in need of optimizing their organizations’ time and communications. Call PatientCalls today and ask for more information regarding our 14-day risk free trial and custom flat rate monthly price plans.