The holiday season is upon us and that means people are using their vacation days and are trying to get in for last minute appointments. And it’s also winter, which means people are getting sick due to flu season. This can mean an influx of inbound patient calls to your practice or office, but are you ready for it? Here are a few reasons why you need to have a medical answering service for the holiday season:
Cold and flu season
With the holidays coming soon, a lot of people finding themselves stressing out over gifts, invites, travel, work and just life in general, making their immune system susceptible to colds and the flu. More sick people means more calls into your office and your current staff might not be able to handle this new seasonal call volume. Instead of losing business or worrying about a decrease in patient care, you can easily partner with an answering service so that your clients’ and patients’ call experience is of high quality, absent of automation or long hold times while providing the ability to leave messages regarding appointments, possible urgent medical conditions, and more. Hopefully, your appointment book will remain efficient and organized, will help keep patients healthy during the holidays, and eliminate stress within your office due to excessive work load.
During this time of year, many of your employees start to use whatever vacation days they have left for the year so that they can spend more time with family and friends. Or your employees might get sick themselves and will have to call out of work for a few days until they are better. Some may even use false excuses to get a extra few days shopping. Many scenarios will cause your office to be understaffed which can lead to angry patients due to missed call and long hold times. The last thing you want is to lose patients because calls are going unanswered. This is why you should think about using a medical answering service for the holidays to pick up the slack of employees who are out sick or on vacation. You’ll be able to check the messages later and call back accordingly which will allow for a continual flow of patient care.
Christmas and New Year’s Day are holidays that many look forward to since they have the day off. But just because people aren’t working doesn’t mean they won’t get sick or have questions. And since you’re not there in the office during these particular days, due to your holiday party or vacation days, you’ll need a medical answering service for patients to leave messages and allow a possible lines of communication with the doctors in the event of medical emergencies.
For more information on PatientCalls.com HIPAA Compliant Medical Answering Services, please call 866-333-7922 to speak to a friendly sales representative. Get started and experience high quality HIPAA compliant answering services.