3 Causes of Stress For Practice Managers At Doctor’s Offices
Practice managers have a lot on their plate. Not only do they have to manage the office for doctors, but they also have to deal with customer service, patients, billing and so much more. Let’s just say that even though the doctor owns the practice, it’s the practice manager that’s making sure everything runs smoothly for business. But running an office is anything but easy and there are many stresses of the job. Here are a few of them:
All-Hour Patient Communications
Some doctor offices have 24-hour phone lines for patients. Although this is great for patients, it can be stressful for practice managers, who need to find employees to work the night shift to take these communications. Not everybody wants to work graveyard and this can cost the practice quite a lot of money for a part-time or full-time person taking these calls at all hours of the day. Many practice managers ease their stress using third party services to take these types of calls, which not only eases their plate, but also helps keep cost down for the practice as a whole. Using a 24-hour third party such as a medical answering service can not only ease the stresses of an internal communication breakdown, but can also lower overhead costs and keep
Although a practice manages the everyday business transactions a practice has to stay in business, the final decision is left to the doctor who owns it. And without proper leadership, toxic management can really place a lot of stress on a practice manager. Toxic management can create an unhealthy workplace for all, but puts more stress on practice managers who have to directly deal with toxic leadership. When this happens, practice managers need to confront management about the problems to find a resolution for the entire practice.
With a growing patient list, many practice managers face work overload as they help keep the practice in business. There’s non-stop pressure to keep up thanks to all the telephone calls, arriving and departing patients, scheduling appointments, updating records and insurance information and so much more. Even with a full-time staff, practice managers often compliant of their work overload. To help ease the workload, many look to third party providers to handle all the practice’s calls so that they can concentrate on other pressing issues.
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