The Importance of Answering Service Coverage During Holidays
Are you counting down to the holidays? Chances are your employees are too and that means they are going to be calling out and using their vacation days. So what is your office going to do when your regular staff is on vacation and when you don’t have anyone to cover for them?
Instead of worrying what’s going to happen during the holidays, simply have an answering service on hand during this time of year. And not only do you have to worry about employees being out, but also the influx of patients as they try to take advantage of any unused insurance polices before the end of the year. Because of this, answering services come in quite handy during this crazy time.
Instead of having to hire new employees to fill in for those on vacation and to help with all the patients coming, a third-party answering service is just what your office needs. You won’t have to pay for any new hire costs and there is no training involved. Hiring an answering service during the holidays is a cost-effective alternative to having to go out and find a new worker.
And they can help with a variety of things. Your phones will be ringing during this time of year for appointments and an answering service can help with all the calls. This way, your staff can provide better customer service with those in your office, while the answering service handles the phones. And even if you have your own staff answering the calls, they might not be able to handle all the incoming calls and you’ll lose some. Instead of losing out on potential business, an answering service will take all those calls that might go unanswered. And they can weed out callers who need ASAP appointment or those that can be scheduled another day.
Don’t struggle or stress this holiday season and instead ease your mind by hiring an answering service to help out during this busy time of year!
PatientCalls has been a leader in the medical answering service field for over 15 years providing answering services with top rated quality and expertise to those in need of optimizing their organizations' time and communications. Call PatientCalls today and ask for more information regarding our 14-day risk free trial and custom flat rate monthly price plans.