How A Medical Answering Service Can Improve The Bottom Line For Medical Organizations.
Are you still on the fence about hiring a medical answering service for your private practice?
Well, did you know that an answering service could actually increase revenues?
Yup, you read that right! A medical answering service can save you money and help increase customer retention, leading to more revenue, here's how:
No employee overhead
Having a full admin office can get expensive, especially if you have someone covering the phones at night and on weekends. But hiring an answering service to cover those shifts can be a much affordable option than a full-time receptionist. On average, you’ll have to dish out about $29,000 (on average) for a full-time receptionist and that can go up with benefits, sick time and vacation days. But hiring a medical answering service means you don’t have any liabilities that comes with a full-time employee and the cost for the service is about a quarter of the price of the salary for a regular receptionist.
Your patients want to be your No. 1 priority and want to be accessible to you at all hours of the day or night. When you have a medical answering service taking all of your calls, you’re not only improving accessibility to your patients, but you’re also increasing your chance to get in more patients since every call is getting answered. With regular employees, they might not always get to the phone on time or might be busy with other tasks, which is not the case when you have a designated answering service doing the work for you.
Builds your practice’s reputation
Your practice’s reputation in your local community matters and can make all the difference between new patients. Stop sending your patients to voice mail and instead have a dedicated operator talking to them, booking appointments and more. You’ll have better customer service with a medical answering service on hand and that will help grow your practice’s reputation within the neighborhood.
Prepares your practice for the unexpected
Unexpected things happen to every business and there are time when people just can’t get to work. But when you have a medical answering service taking all of your calls, this doesn’t matter since someone will always be there to talk to your patients.
PatientCalls has been a leader in the medical answering service field for over 15 years providing answering services with top rated quality and expertise to those in need of optimizing their organizations' time and communications. Call PatientCalls today and ask for more information regarding our 14-day risk free trial and custom flat rate monthly price plans.