Trusted by leading healthcare organizations
Your “Always On”
HIPAA Compliant Medical Triage Team
We triage your patients’ calls to your oncall staff so you can focus on caring for them. With PatientCalls, you partner with an instant HIPAA-Secure Medical Answering Service that is there for you and your patients 24 hours per day.
Our doctor’s answering service was built to help medical practices spend less time worrying about HIPAA compliance and answering calls, and more time focused on providing a better patient experience.
Our Hospice answering service ensures that urgent calls from patients, family members and physicians are answered securely, compassionately and with discretion, 24 hours per day, every day.
Our HIPAA compliant hospital call center and answering service is designed to handle a high volume of mission-critical calls and messages from patients, doctors and staff every day, all day (holidays included!).
“We have been clients for 10+ years and have been satisfied with their professional handling of our patients. Problems are resolved quickly and efficiently. They are respectful and caring in their dealings with both patients and staff.”
Maryellen Cannery, Practice Manager
Mercy Internal Medicine Associates
Convenience, Compliance & Security.
It’s All Included!
By outsourcing inbound calls to our highly trained agents, your team will have more time to focus on patient care and growing the business (and less time worrying about compliance and security).
HIPAA-Compliant SMS & Email Included
Free Access to PatientNote
We include our HIPAA-compliant mobile message service app, PatientNote, free with service.
Integrate with your EMR
Connect to most current EMR systems via our API to retrieve data directly from the EMR platform.
Your staff receives the messages they need to see, when they need to see them, without duplication.
Custom Message Routing
Easily route messages to the people or platforms in your medical organization that you specify, as well as when and how.
Check out the latest news, tips and advice from the medical answering service experts!