HIPAA Secure Hospital Answering Service / Medical Dispatch Center
Providing efficient, detailed, and secure communications 24/7/365 to Hospitals and Health Networks Nationwide.
PatientCalls understands the tremendous burden placed on your staff 24/7/365 for continual patient care. Therefore, our answer is very simple; to provide a unique, effective, accountable, and affordable HIPAA Compliant means of real-time communication between your medical professionals, administrative staff, and patients. We will function as an error free liaison within your organization providing non-bias, 3rd party accountability which is paramount for your internal auditing procedures.
We recognize the simple fact that patient care starts with human interaction, therefore, we offer a unique solution which has been developed and takes into consideration various obstacles faced by your organization, such as, continual patient care, project cost, and accountability of your professional staff during patient care.
Our solution is a hybrid which blends LIVE and professionally trained agents with AUTOMATION in order to continue with human interaction while keeping costs as low as possible without affecting quality of communication or patient care. This unique and specific solution is what separates PatientCalls from any competition.
Our team will work in conjunction with your IT and Administrative staff to ensure proper security and HIPAA compliancy with our unprecedented ability to integrate our software solutions within your current platform of communication. We have developed our PatientNote secure SMS portal for the secure PHI transmission, however, PatientCalls has the ability to integrate with any secure communication platforms, such as, but not limited to, Microsoft Lync, Tiger Text, and Onpage.
We will work with you to complete a directive plan for every department, floor, ward, or division within your organization pertaining to inbound call volume, oncall management, and realtime communication between your staff and patients.