Why Use A Medical Answering Service
When your medical office requires the need for an efficient solution in answering and processing inbound calls, it maybe time to look into hiring a medical answering service to help!
But understand that not all medical answering services are like PatientCalls who is a trusted HIPAA Business Associate. Other medical answering services may place your office at risk of violating HIPAA/Omnibus Regulations by not having the proper protocol in place for delivering or storing Personal Health Information.
So if you and staff can’t get to the phone on time, requires call answering at nights and weekends, a medical answering service can be beneficial for your patients and organization. If you’re not truly convinced that your office needs a medical answering service, here are a few reasons why you should look into one:
1. HIPAA Compliancy
September 2013 was your organizations deadline to meet and fullfill HIPAA Regulations within the Omnibus Regulation. Legally, Omnibus was a game changer for all Covered Entities and Business Associates because of security requirements to protect Personal Health Information (PHI). This is why these requirements are adding a tremendous amount of liability on your shoulders and the medical answering service. HIPAA Compliancy is the top single reason why your organization must properly vet any Medical Answering Service.
2. No More Missed Calls
The biggest benefit of hiring a medical answering service is no more missed calls. Your patients are calling to ask questions, make appointments and more, so when their call isn’t answered or put on hold by an office staff member for long periods of time from an overage of incoming calls are because the office staff may not be trained properly in handling multiple calls at once could result in the possibly of losing patients to another medical practice. Patients expect their doctors and their staff to provide the best patient care available and when they have to call several times before their call is answered, they’ll get fed up and look for another medical professional to handle their needs.
3. Increased appointment setting rates
Those missed calls usually mean missed appointments and missed revenue for your business. If the patient doesn’t make an appointment to see the doctor, then the office can’t bill the medical insurance company and get paid. When you use a medical answering service, you'll increase your appointment setting rates keeping your organization efficient as possible from a work flow and cost perspective.
4. Better patient/doctor communication
When you utilize a medical answering service, your patients may leave questions for their doctors or health care providers in a timely manner and get responses back much faster than the past, which will increase the overall patient care.
5. Inhouse secretary cost savings vs. 24hour employees
Having employees around the clock isn’t cheap and can be pricey for your medical office. But that doesn’t have to be the case when you use a medical answering service. You’ll be able to have someone answer your calls after hours and on the weekends for a fraction of the cost of having 24hour employees. Monthly costs start at $1 per hour for 24 hour coverage which is a significant cost reduction when compared to $12$15 per hour staffing requirements that are usually from 8am 5pm Monday thru Friday and no Holidays. A medical answering service works 365 days a year 24 hours a day.
6. Staff Accountability
You probably have high standards when it comes to your staff and employees, therefore, a medical answering service, especially PatientCalls, not only will provide your patients with the utmost care, but also provide accurate oversight of your staff to ensure patients are being attended to in a timely manner.
7. Customizable Scripts
Because every practice is different, the medical answering service can provide you with customizable options that meet the needs of your patients, office, and oncall staff. Agents with the medical answering service now have the ability to ask the patients specific questions and reasons with more accuracy of when and how to contact the oncall medical professionals in an error free manner.
PatientCalls hopes the above guidelines will aid in your pursuit for the proper medical answering service. We feel you do not need to look any further when understanding that PatientCalls has built the most secure and efficient communication network available today within the entire answering service industry. There is a reason why you are looking at our website; now let us prove how good we really are in assisting your practice or healthcare network.